Description

We are looking for a friendly, organized, and detail-oriented Front Desk Receptionist to join our team. This position is responsible for greeting patients, managing front-office communications, and supporting administrative and scheduling functions. The ideal candidate will provide exceptional customer service and maintain a professional and welcoming environment for patients, staff, and visitors. Experience as a Medical Assistant would be greatly helpful as well when filling a gap is staffing is needed.

Advocare, LLC is a physician-owned partnership of leading pediatricians, family practitioners, and specialists in New Jersey, Pennsylvania, and Delaware. As a Front Desk Receptionist, you’ll be an integral member of a forward-thinking clinical team dedicated to delivering exceptional patient care and service in a dynamic healthcare environment.

Front Desk Receptionist Responsibilities:

Answer incoming calls on a multi-line telephone system with professionalism and efficiency
Schedule and confirm patient appointments
Transfer calls and take accurate messages according to office procedures
Greet patients and visitors and notify the appropriate team member of their arrival
Collect and post co-pays and communicate outstanding balances
Check patients out and follow proper check-out protocols
Notify the doctor when a patient cancels
Type correspondence and office memos as directed
Transcribe visit details into medical reports
Prepare charts, gather necessary paperwork, and print daily appointment schedules

Front Desk Receptionist Required Skills and Abilities:

Excellent customer service and communication skills
Ability to maintain professionalism, confidentiality, and diplomacy
Strong interpersonal skills with the ability to work with diverse individuals
Detail-oriented with strong follow-up and multitasking capabilities
Adaptable and flexible in a fast-paced, ever-changing environment
Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint)

Benefits Available:

Multiple medical and prescription coverage options
Dental and vision care plans
Health Savings Accounts (HSAs), where applicable
Flexible Spending Accounts (FSAs)
Voluntary critical illness, cancer, and accident insurance
Voluntary hospital indemnity coverage
Voluntary short-term and long-term disability insurance
Voluntary term life insurance and AD&D (Accidental Death & Dismemberment)
401(k) retirement savings plan
Paid time off (PTO)
Commuter benefits
Group auto and homeowners insurance

Requirements

Education and Experience:

High School Diploma or equivalent required
Front desk or medical office experience preferred
Familiarity with electronic medical records (EMR) is a plus

Advocare LLC

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