The Sporting Club at The Bellevue features nearly 100,000 square feet of health, fitness, athletic and social facilities. The facility includes a basketball and pickleball court, state of the art fitness equipment, private saunas, an indoor Olympic sized pool, and various fitness classes. Additionally, the club features 2 squash courts and a golf pavilion with 3 simulators, a hitting net and putting green. Recently, the Sporting Club has gone through a complete renovation transforming it into the ultimate health and wellness destination in Philadelphia.

The Sporting Club at The Bellevue has an exciting opportunity for Full- Time Front Desk Representatives to join our growing team. We are looking for energetic, friendly, and experienced professionals who can ensure the highest level of customer service is provided to our members and guests. Our Front Desk Representatives are also responsible for processing member transactions and resolving problems that may arise.

Primary Responsibilities:

Monitor club access by requesting the proper ID from everyone that enters the Sporting Club including members, guests, prospects, vendors, contractors, and employees
Monitor club access by reading all CSI check in messages and reacting according to the established policies and procedures established by the Sporting Club, as well as, following the directions of the message to ensure the Club Access Policy is being properly implemented
Have a working knowledge of all check in messages and restricts access for any messages that dictate the member should not be allowed access. Contact the appropriate department to handle the check in message issue, as well as, the Operations Manager as a support system to handle any members that do not have access because of a check in message
Promotes club activities, services, and amenities to all members, guests, prospects, and staff
Efficiently handle requests for purchases, payments, information, and access to all members, guests, prospects, staff, tenants, vendors, and owners
Maintain a comprehensive understanding and enforcement of club and departmental rules
Efficiently and properly processes Club charges, cash, check, and credit card transactions correctly
Possess complete, accurate, and updated knowledge of all facilities, programs, and services offered at the Sporting Club
Promote membership and programs to members, staff, guests, prospects, tenants, and prospective members
Adhere to opening and closing procedures as designated by the Sporting Club
Establishes and maintains a comprehensive working knowledge of all the components of the club software system relative to member services job duties
Work effectively with and professionally with all staff, department heads, members, membership prospects, Operations Managers, housekeeping, guests, and vendors to provide excellent customer service

Position Requirements:

Prior experience working in an athletic club or hospitality field preferred
Current CPR/AED and first aid certification is a plus
Ability to work flexible schedule including early mornings, late nights, and weekends on a regular basis

Technical Skills/Knowledge:

Proficient use of hardware and software programs, including MS Office
Excellent verbal and written communication skills
Must be able to work in a team environment
Ability to work independently with minimal supervision
Excellent attention to detail
Excellent customer service focus, professionalism, and discretion

Compensation

$20.00 - $22.00/Hour

The Sporting Club is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender, (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Athletic Clubs International LLC

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