Job Description

Are you competitive, motivated, and looking for a career with six-figure-plus opportunities?

As a Retention Specialist, you’ll work directly with merchants to resolve past-due balances, negotiate payment solutions, and help maintain strong client relationships. If you’re resilient, persuasive, and comfortable handling high-volume calls, this is an opportunity to turn your ambition into real financial success.

What You’ll Do

Contact merchants regarding past-due accounts through inbound and outbound calls
Negotiate payment arrangements and settlement options
Follow up consistently on delinquent accounts to drive resolution
Build rapport while maintaining professionalism and empathy
Meet and exceed individual performance goals in a results-oriented environment

What We’re Looking For

Spanish speaking a plus
Prior collections or sales experience a plus
Strong verbal communication and listening skills
Experience negotiating payment plans or settlements
Ability to navigate difficult conversations
Comfortable making 50-100+ calls per day
Competitive mindset and ability to handle pressure

What We Offer

Competitive base salary plus uncapped commission
Significant earning potential for top performers
Performance-driven culture that rewards success
Ongoing training and support to help you excel

If you’re ready to take control of your income and grow with a team that values ambition and results, we’d love to hear from you.

CFG Merchant Solutions

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