What began as a local favorite near The Ohio State University’s campus has grown into a world-class fast casual restaurant. Our mission is to deliver fresh, high-quality food while delivering overflowing care to our guests and team members. Through our non-profit foundation, Charleys Kids, we partner with community organizations around the world to deliver education, mentorship, and food literacy education to underserved youth. We strive to serve our communities and strengthen our neighbors. Today, Charleys and our franchisee partners employ 10,000 people in 45 U.S. states and 15 countries around the world.

Franchise Business Consultant

Department: Operations

Reports to: Director, Franchise Operations

FLSA Status: Full-time

Location: Remote based in NY/NJ (Home-based with 80% travel)

Position Summary

The Franchise Business Consultant is responsible for advising and assisting franchisees in all appropriate areas of their business. The Business Consultant will be assigned a territory consisting of approximately 50 restaurants. This position will work from home and travel extensively within the assigned territory.

What You'll Own (Core Responsibilities)

Financial and Operational Oversight

Achieves financial and operational results through effective oversight of operations programs and initiatives
Reviews P&L reports for each location in territory on a regular basis, leads analysis discussions with FO's and supports the development of action plans for improvement
Formulates action plans and sets deadlines for completion/compliance where needed

Franchise Consultation & Support

Completes targeted number of restaurant/Franchise Owner's (FO's) visits and provides exemplary business consulting services to Franchisees to drive their success
Plans field time appropriately to gain efficiencies and utilizes all systems and tools needed to execute highly effective visits
Works through FO's to resolve critical issues immediately
Maintain customer complaint resolution procedures and addresses issues at the restaurant level with the FO

Cross-Functional Collaboration & Program Management

Works as needed with cross-functional teams such as R&D, marketing, purchasing, training and others to launch and achieve targeted results for operations programs and initiatives. Ensures all FO's participate in all initiatives
Launches new operational programs, food products/other promotional items associated with the annual marketing calendar
Executes brand marketing plan

Leadership Development & Standards Compliance

Builds leaders; provides continuous leadership to his/her FO's related to leadership and successful operations management
Ensures specifications/Standard Operating Procedures and Food Safety procedures are followed (proper Brand representation)
Focuses on Operation evaluations and follow-up procedures

Customer Experience

Ensures franchise participation in the Customer Experience program and uses data to coach, counsel and recognize operators

What Good Looks Like

You'll be successful in this role if you are:

Strong ability to build relationships, effectively communicate and positively influence Franchisees and other key constituents
Demonstrated and successful ability to lead, motivate, hold accountable, develop, direct and achieve target results for Franchise Partners
Demonstrated track record for flexibility and urgency in prioritizing and organizing projects
Possesses a high degree of drive with a proven track record of achieving results
Excellent communication (written and oral), organization and problem-solving skills

What You Bring (Qualifications)

Required

Undergraduate and/or graduate degree or equivalent experience and 5 - 7 years of restaurant/franchise operations experience
Quick service, multi-unit franchise operations, and/or hospitality industry experience
Ability to travel 80% of time
Ability to work weekends and evenings if needed
Ability to lift 40 lbs
Strong financial acumen, analysis/problem solving, negotiating and influencing skills
Proficiency in Microsoft computer skills, i.e. Word, PowerPoint, Excel, Outlook, Teams

Benefits Offered

Paid time off
Health insurance
Dental insurance
Healthcare spending or reimbursement accounts such as HSAs or FSAs
Retirement benefits or accounts
Gym memberships or discounts
Commuting/travel assistance
Flexible schedules
Employee discounts

Charleys

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Franchise Business Consultant