JOB SUMMARY

Cumberland Dairy has an immediate job opening for a well-rounded Customer Service Specialist to perform a wide array of functions including management of customer complaints and issuing credits; processing customer orders; and providing professional, positive, and consistent customer service. The Customer Service Specialist will need to communicate effectively within your department and meet daily deadlines, as well as provide backup assistance to other members of the order fulfilment team.

WHAT YOU’LL DO

Work in Oracle JDE and SAP order processing
Serve as a trusted resource for customers via phone and written communication
Manage customer orders from entry to shipment, ensuring accuracy and timely delivery
Investigate and resolve customer inquiries related to orders, logistics, billing, and products
Coordinate with Sales, Transportation, Production, Credit, and Plant teams to resolve service issues and support customer needs
Proactively monitor orders and communicate updates, changes, and resolutions
Research customer concerns and contribute to root cause analysis and continuous improvement efforts
Build strong relationships with customers and internal partners to provide exceptional account support
Maintain accurate customer records and documentation within company systems

WHAT MAKES YOU A GREAT FIT

High school diploma or equivalent required
Oracle JDE or SAP order processing application knowledge preferred
1-3 years of customer service, account management, or related experience preferred
Strong customer-first mindset and commitment to service excellence
Excellent verbal and written communication skills
Ability to multitask, prioritize, and stay organized in a fast-moving environment
Detail-oriented with strong problem-solving abilities
Comfortable navigating multiple computer systems and using Microsoft Office applications, including Word, Excel, and Outlook
Self-motivated and able to work independently while collaborating effectively with a team

WHY YOU’LL LOVE THIS ROLE

✅ Make a direct impact on customer satisfaction

✅ Work with a collaborative and supportive team

✅ Develop expertise across order management, logistics, and customer relations

✅ Gain exposure to multiple business functions and departments

✅ Enjoy a stable office-based environment with no travel required

JOIN OUR TEAM!

If you're energized by helping customers, solving challenges, and creating positive experiences, we'd love to hear from you. Bring your customer service expertise, attention to detail, and passion for excellence to a team where your contributions truly matter.

By joining DFA, you can help us continue to make a difference that matters. We care deeply about the well-being of our neighbors and friends, and we celebrate the diversity of our company and our world. It takes an incredible team to deliver the goodness of dairy and enrich our communities – come join us!

OUR ASSOCIATES FOR THIS POSITION START AT AN HOURLY RATE OF:

$ 25/hr

SCHEDULE: Monday-Friday 8:30am to 5pm

Full Time, Hourly

BENEFITS:

Diverse and Inclusive Culture
401(k) with company contribution
Competitive pay
Paid vacation and holidays
Career growth opportunities – we promote from within!
Comprehensive healthcare benefits
Service recognition and employee appreciation events
Employee referral program
Tuition reimbursement
Work for dairy farm families

Qualifications

REQUIREMENTS:

High school diploma or GED required
Associate’s degree in business related field preferred

Oracle JDE or SAP order processing application knowledge preferred
Must be able to pass all pre-employment screenings including drug, background and criminal checks
Knowledge of customer service principles and practices preferred
Experience in food/beverage industry is preferred
Proficiency in Microsoft® Office Suites, including Excel, PowerPoint and Word
Demonstrated attention to detail and accuracy
Organized and able to handle multiple tasks simultaneously
Ability to adapt to changing organizational and operational needs
Ability to read and write English and keep records; bilingual in English/Spanish is preferred
Strong organizational skills and the ability to multi-task
Excellent verbal and written communication skills

DFA is an Equal Opportunity Employer

EEO is The Law - click here for more information

EEO Statement

California applicants, click here for information regarding the data collection notice for California Consumer Privacy Act.

Cumberland Dairy

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