Job Summary

Reliable technology helps every part of Delta Dental do its best work. The Junior DevOps Engineer supports the applications our teams depend on and contributes to the safe, consistent delivery of software across the organization. This role brings together application support, release management, monitoring, automation, and hands-on technology growth while working alongside experienced engineers.

Success in the role comes from thoughtful troubleshooting, clear communication, careful documentation, dependable follow-through, and a genuine interest in learning how technology works together.

Essential Functions and Responsibilities

Application Support and Incident Response

Monitor incoming support tickets and system alerts, troubleshoot issues, document findings, and coordinate the appropriate next steps.
Support the applications used across Delta Dental and help move issues toward timely, reliable resolution.
Contribute to incident triage and root-cause analysis by gathering information, testing potential causes, and completing assigned follow-up work.
Participate in a rotating on-call schedule after completing the appropriate training and onboarding.

Release Management and Deployment Support

Assist with software releases and deployments using Azure DevOps and established release-management practices.
Confirm that required approvals, testing, implementation steps, and supporting documentation are complete before assigned deployment work begins.
Monitor assigned deployments, communicate status, and help address or escalate unexpected results.

Monitoring and Automation

Use monitoring and alerting tools to identify problems and support reliable application performance.
Write or update scripts and automations that reduce repetitive work and improve consistency.
Help improve monitoring, alerting, scheduling, and operational processes as technical knowledge grows.

Cloud, Platform, and Infrastructure Support

Build experience with cloud services, APIs and integrations, servers, job scheduling, Infrastructure as Code, and platform maintenance.
Support approved upgrades, migrations, application changes, and maintenance activities with guidance from experienced team members.

Security, Documentation, and Collaboration

Follow established security, change-management, confidentiality, and information-handling requirements.
Maintain clear runbooks, knowledge articles, ticket notes, and deployment records.
Partner with colleagues across DevOps, development, product, security, network, data, project, and support teams.

Knowledge, Skills and Abilities

Foundational knowledge of information technology, software development, systems, networking, databases, APIs, cloud concepts, or a related technical area.
Interest in troubleshooting applications and understanding how technology works together.
Ability to investigate problems methodically, document findings, and recognize when assistance or escalation is needed.
Clear communication, thoughtful documentation, attention to detail, and dependable follow-through.
Ability to learn new tools, ask thoughtful questions, apply feedback, and contribute as part of a team.
A service-oriented approach to supporting applications and internal partners.

Experience and Education

High school diploma or equivalent required.
Bachelor’s degree in Information Technology, Computer Science, Software Development, or a related discipline, or equivalent practical experience, preferred.
One to three years of relevant experience preferred. Technical support, help desk, application support, internships, academic work, personal projects, certifications, and other hands-on technical experience may be considered.
Experience with a ticketing system, monitoring tools, CI/CD pipelines, Git, Azure DevOps, software deployments, platform upgrades, migrations, scripting, automation, or cloud technology is helpful.
Familiarity with GCP, AWS, or Azure is helpful but not required.

Required Physical Abilities

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Ability to sit and perform extensive close keyboard and PC work including data entry
Ability to walk, talk or hear
Occasionally required to stand and reach with hands and arms

Working Environment

Ability to meet deadlines and attendance standards.
The noise level in the work environment is usually moderate.
This classification will be required to sign a confidentiality agreement.

In addition to salary, Delta Dental of New Jersey’s offerings may also include, for eligible employees, discretionary and formulaic incentive awards. Available offerings may vary by geographic location, job level, skills, experience, qualifications, education and date of hire.

New Jersey Pay Range

$70,000—$80,000 USD

About Delta Dental Of New Jersey & Connecticut
Delta Dental of New Jersey, Inc. is New Jersey's leading dental benefits company, providing or administering coverage to more than 2.2 million people through contracts with groups and individuals in New Jersey and Connecticut. In Connecticut, Delta Dental of Connecticut, Inc. is a licensed insurer that writes dental and vision coverage on an insured basis, and Delta Dental of New Jersey administers self-funded dental benefit programs.

Offering dental benefits since 1969, Delta Dental of New Jersey's mission is to promote oral health to the greatest number of people by providing accessible dental benefit programs of the highest quality, service, and value. Through its philanthropic arm, the Delta Dental of New Jersey Foundation awards more than $1M in grants annually to support access to dental care and education for underserved children, seniors, veterans, and those with special needs, as well as funds workforce development programs for dental assisting and dental hygiene across New Jersey and Connecticut.

Benefits
In addition to a great culture, we offer excellent benefits including medical, dental, vision, life insurance, short and long-term disability, spending accounts, and matching 401k. We value our associates and support everyone with learning and development, recognition programs, active wellness and diversity initiatives, tuition reimbursement, and generous paid time off to recharge – even paid time off to volunteer at causes that you care about.

The benefits set forth in this posting reflect DDNJ’s benefits policies in place at the time of posting, as are made available to other similarly situated employees of DDNJ, although participation is at all times in accordance with and subject to the eligibility and other provisions of such plans and programs. DDNJ reserves the right, in its sole discretion, to prospectively modify or terminate any of its benefits plans or programs at any time and for any reason, to the extent permitted by applicable law. DDNJ complies with all applicable state and federal wage and hour, pay equity and pay transparency laws.

Delta Dental of New Jersey Inc is an equal opportunity employer
All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender identity, national origin, genetics, disability, marital status, age, veteran status, domestic partner status, medical condition or any other characteristic protected by law.

Delta Dental of New Jersey, Inc.

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