Goodwill Greater New York and Northern New Jersey (GWNYNJ) believes that the power of work and sustainable fashion is how we unlock the good in our communities. For over 100 years, we have helped people get jobs, stay employed, and progress in careers across New York and Northern New Jersey. We believe that diversity drives innovation and strengthens our workplace. We are committed to fostering our inclusive environment where all employees feel valued, respected, and empowered to contribute fully. We welcome applicants of all backgrounds, identities, experiences, and abilities.

Location:

We’re on the hunt for our next Assistant Store Manager. This player and coach in training supports the store team to drive production growth, embed the brand in the fabric of their location, provide a level of customer service that consistently exceeds expectations and cultivates high performing teams. The store manager drives operational excellence through understanding Goodwill NYNJ standards and obsessive attention to detail. This training focused leader cultivates an environment of learning and embodies the values of our mission. If you like fast-paced environments that empower you to truly be the owner of your business, we would love to hear from you!

The Awesome Things You’ll Do

DRIVE FOR RESULTS

Operate in accordance with the established hours of business and is properly staffed
Control and minimize store expenses
Recommend ways to increase sales efficiency
Develop and expand local donor base
Ensure excellent customer relations are maintained, including training employees to greet, thank, or converse with customers and donors, monitoring their performance

OPERATIONS

Maintain a supply of cash and change sufficient to meet daily business needs
Ensure that general conditions of store meet high standards at all times
Ensure that the premises are always safe for customers and employees
Ensure that employees have been trained in and are complying with security policies and procedures
Establish and monitor sound cash- handling procedures consistent with company policy
Ensure timely bank deposits either personally or by higher management
Maintain excellent cleanliness of the store, including restrooms, donation center, and back room
Ensure safety and security of store assets and premises
Establish and monitor sound cash-handling procedures consistent with company policy
Prepare, review, approve, and/or submit sales reports, invoices, donor logs, cash reports, petty cash requests, etc. as required
Process, price, tag, hang, and display merchandise to maximize sales

Team Management

Ensure performance standards and goals are met regularly
Schedule interviews, and recommend hiring of store employees
Conduct initial training, recurrent training, or training in new skills, policies, or procedures
Ensure that employees accurately and properly record all hours worked
Assist store manager with employee performance evaluation and discussion
Assist store manager to manage staff compensation and incentives
Responsible for payroll reconciliation in the absence of the Store Manager.
Schedule and conduct periodic store-employee meetings to discuss new matters or particular problems
Enforce all personnel, loss prevention and operational policies and procedures

Our Must Haves

Some college preferred. High school diploma, GED equivalency required, or its equivalent in courses of business or marketing
Undergone two (2) years of supervisory experience and two (2) years of retail experience
Must be proficient in Microsoft suite and ability to adapt to internal applications.
Strong interpersonal and communication skills (verbal and written).
Must be able to stand for long periods of time and able to push/pull up to 50lbs.
Must have open availability and able to work holidays. Your schedule will be based on business needs.
Proven ability to drive and exceed individual and store results.
Proven ability to build lasting relationships with colleagues.
Ability to adapt to and engage with internal and external customers.
Good verbal and written communication skills with customers, sales leadership team and colleagues.
Demonstrated collaborative skills and ability to work well within a team.
Ability to receive feedback and act when appropriate.
Accuracy and attention to detail required.
Ability to work a flexible schedule based on business needs which include evenings, weekends and holidays.

What We Offer

Generous Time off policy to use when you need it
Health, wellness and financial resources to help you achieve our personal goals
Robust health benefits including medical, dental, vision, parental leaves and company sponsored life insurance
Retirement matching programs and contributions
Transit and commuter benefits

We believe in creating space for everyone to do their best work and have individual and collective impact. We believe in challenging the status quo and setting ambitious goals in the name of doing more good. We believe that being your best self and helping others do the same is how we bring our mission alive. Even if you don’t think you meet all the qualifications listed for the job, we would love to hear from you!

If you require a reasonable accommodation at any point in the application or interview process, or if you are unable to apply through our recruitment portal, please contact us at humanresources@goodwillny.org. We are happy to assist and ensure you have an equal opportunity to apply.

Goodwill NYNJ

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