Description

Our motto, "We are Ladies and Gentlemen, serving Ladies and Gentlemen", is evident in every interaction with our customers, co-workers, and team mates. We strive to find the best and brightest talent for each position within our organization, enabling the unique qualities of each individual to shine and compliment the entire team.

Is the customer #1 with you?
Do you have an outstanding smile?
Are you a positive, up-beat person?
Do you provide personalized service that creates customer loyalty?
Can you sense what another person wants and needs before they ask?
Do you always live up to your commitments?
Do you like a fast-paced work environment?
Are you excited to provide a level of customer service unrivaled by the competition?

The Customer Service Representative is responsible for providing effective customer service for all internal and external customers by using excellent, in-depth knowledge of company products and programs as well as communicating effectively with customers, pilots, and team members within the customer service department.

Requirements

Responsibilities and Duties

Greet customers in a friendly, professional manner
Provide concierge services to pilots and customers including making reservations as required
Invoicing for services rendered to customers and pilots
Record customer preferences in Million Air CSI system
Proactive preparation for all incoming aircraft
Provides timely feedback to the company regarding service failures or customer concerns
Partner with line service team to meet and exceed customer's service expectations
Keep hospitality bar stocked with snacks and beverages
Maintain neat work area at all times to include front desk, lobby, and all FBO amenities

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Competencies

Customer focus- naturally outgoing/extroverted
Communicate with customers and employees in person, on phone, and through radio communications
Strong computer skills including Microsoft office products and point of sale programs
Basic mathematical knowledge
Must be able to operate a motor vehicle and be insurable by Company insurance policy
Bi-lingual preferred

Reporting Relationship

This position reports to the Customer Service Manager

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job, to include but not limited to:

Must be able to lift 25 pounds
Stand to greet customers during verbal exchanges, walk throughout the facility to interact with customers
Other duties as assigned by management

Position Type and Expected Hours of Work

This is a non-exempt position.

This position includes shift work which requires working evenings and weekends, and on scheduled company holidays.

Travel

No travel is expected for this position.

Education, Experience, and Eligibility Qualifications

Customer service experience preferably in the service industry
High School Diploma or equivalent
Entry level position
Ability to work evenings weekends, and holidays
Acceptable driving record
Zero tolerance drug free employer includes pre-employment and random screening

Pay Rate

$18.50 per hour (Flexibility in Starting Hourly Wage Based on Previous Aviation Experience)

Benefits

Our comprehensive package includes a matching 401k program, Paid Time Off (PTO), and Medical, Dental, and Vision coverage. We value your hard work and offer performance-based bonuses.

AAP/EEO Statement

Million Air is an Equal Opportunity/Affirmative Action Employer/Protected Veteran/Disabled

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this position. Duties, responsibilities and activities may change at any time with or without notice.

Million Air - Syracuse

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Customer Service Representative