PURPOSE:

Provide nursing care to patients/families by utilizing the nursing process via the telephone for all patients.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Delivers care to patients utilizing the nursing process
Informs Triage Manager of case progress and reports any unusual circumstances
Assesses patient using exemplary communication skills via the telephone throughout phone interaction
Assists providers by obtaining accurate and timely information utilizing nursing knowledge and experience
Follows written protocols for deliverance of care
Provide patient education
Documents in electronic medical records as required
Maintains open and positive communication with providers and other health professionals
Communicates in a positive manner with patients, families/significant others
Exhibits excellent listening skills
Maintains professionalism at all times
Participates in continuing education programs
Participates in risk management and quality assurance activities
Adheres to all New York Spine and Wellness Center policies and procedures

OTHER DUTIES AND RESPONSIBILITIES:

Performs other duties as assigned

SUPERVISORY RESPONSIBILITIES:

This position does not have supervisory responsibilities.

QUALIFICATION STANDARDS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

KNOWLEDGE/SKILLS/ABILITIES:

Knowledge of medical field
Skill in performing tasks appropriately
Skill intact and diplomacy in interpersonal interactions
Ability to establish and maintain effective working relationships with staff, patients
Ability to project a pleasant and professional image
Ability to handle multiple projects simultaneously and set priorities

EDUCATION:

RN degree, BSN desired. Completion of accredited state RN program. Current RN license and CPR certification required.

EXPERIENCE:

1 year experience in professional nursing desired

MENTAL DEMANDS:

Ability to handle various tasks simultaneously, organize, prioritize, make decisions and work efficient and effectively under deadlines
Ability to express oneself in a clear, concise and organized manner both verbally and in writing
Ability to think through a problem, analyze and break it down into parts to resolve or come up with a logical solution
Ability to exercise good judgment, keeping in mind company policies and procedures as guidelines

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The employee will use hands to finger and handle or feel; computer keyboard and mouse will be used on a regular basis during the work day.
The employee must be able to speak and hear; phone work will be required on a regular basis.
Specific vison abilities required by this job include close vision, and ability to adjust focus; will use the computer continuously throughout the work day
Must be able to sit for majority of day

WORK ENVIRONMENT:

The employee is subject to inside environmental conditions
The noise level in the work environment is usually moderate
The environment is fast-paced and requires the ability to rapidly accept change, handle multiple tasks, and set priorities

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OrthoNY

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