Job Description:

Resident Service Engineer - Logan NJ

Thursday-Sunday 7:30am-6pm

About Packsize
Packsize is an automation company that enables more efficient and sustainable packaging process flows from packing to unboxing. We’re propelling our customers and the industry forward, always looking to innovate and improve. Because, to us, packaging is about much more than a box, it’s about delivering what’s right, for our customers, for their customers and our planet.

About the Role
We are looking for a highly skilled Resident Service Engineer in the New Jersey area. This Engineer will workon-siteat one of our Key Customers locations to install, maintain and support Packsize equipment, manage our parts and inventory unit within the warehouse, as well as build and maintain customer relationships by effectively servicing the equipment. This individual must understand the needs of the customer, work proactively and efficiently to meet those needs, and provides 5-Star customer service by proactively visiting or calling the customer to ensure they are fully satisfied with the Packsize equipment, process flow, packaging designs, and service.

What You'll Do

Work cross-functionally with R&D, Software and Quality Engineering teams
Receive incoming parts and supplies, verify their quality and quantity
Ensure proper documentation and record-keeping of parts transactions
Monitor and maintain accurate inventory levels of parts and supplies.
Analyze customer Key Performance Indicators (KPI's) to identify new or ongoing machine performance issues resulting in problem-solving and machine maintenance.
Completes and successfully pass training courses
Develops knowledge of Packaging Designs
Learns and develops the customer support and technical skills necessary to perform high quality maintenance
Performs preventive maintenance on machines, equipment and accessories
Performs installation of new equipment and train Customer Personnel
Learns and completes basic administration duties (assigned tasks, emails, etc.)
Exposed to moving parts and electricity that require safety protocols
Excellent work ethic and time management skills needed
Must be accessible via telephone, and promptly return email and phone messages
Travel by vehicle or airplane within assigned geography, overnight travel may be required

What You'll Bring

Proven experience in parts and inventory management, preferably in similar industry
Proficiency in using inventory management software and tools
Excellent Customer Service skills
Basic Excel, Word skills
Knowledge of Windows platforms
Advanced mechanical skills
Advanced troubleshooting skills to resolve equipment issues utilizing drawings, operational characteristics, and technical documentation
Ability to learn troubleshooting and problem-solving procedures
Able and willing to lift up to 50 lbs
Ability to walk, climb, stand, carry materials, stoop, kneel, bend at waist
Must be able to climb a ladder
Exhibit mature, independent judgment with little or no direct supervision
Effectively communicate through written and verbal reports to customer and direct supervision regarding worksite status
Associate degree or Vocational technical training is strongly desired, Bachelor’s in related area preferred
Good mechanical and troubleshooting skills
Clean driving record with a valid driver’s license

Machine Operation

Clearing jams, loading Z-fold, changing labels, changing bander paper and adding glue to the machine.

Travel

There will be initial travel requirements for training purposes.

Working Environment and Physical Demands

The following are representative of the typical working environment and physical demands

of this position. To successfully perform the essential functions of this job, you will be required to:

Communicate with others to exchange information
Work within a production facility, warehouse, or manufacturing environment
Move yourself in different positions to accomplish tasks in various environments, including tight and confined spaces
Convey yourself great distances within and around various work sites and from one work site to another
Remain in a stationary position, often standing for prolonged periods.
Work in a noisy environment at various temperatures
Move objects (equipment, machinery, and products) weighing up to 50 lbs
Ascend and descend ladders, stairs, scaffolding, ramps, steps stools, and the like
Perform tasks that require you to bend, stretch, push, pull, carry, and reach

What We Offer

The Hourly Rate for this role is $33-$36 however, Packsize considers several factors when determining compensation when extending a job offer, including but not limited to, the role being offered, the associated responsibilities, the candidate's prior work experience education / training, and any special skills. At Packsize, we’re committed to supporting the health, well-being, and financial security of our team members. We offer a comprehensive benefits package that includes medical, dental, and vision coverage; a 401(k) retirement plan; Paid Time Off; Health Savings and Flexible Spending Accounts (HSA/FSA); and life and disability insurance. Additional voluntary benefits include critical illness, hospital indemnity, accident, and legal/ID theft protection. We also provide access to an Employee Assistance Program (EAP) to support your overall well-being.

If this role excites you but you don’t meet each requirement listed, we encourage you to apply anyway. At Packsize, we welcome applicants of all backgrounds and experiences and understand that the best candidates may come from the most unlikely of places.

Packsize considers several factors when determining compensation when extending a job offer, including but not limited to, the role being offered, the associated responsibilities, the candidate's prior work experience, education/training, and any special skills. At Packsize, we’re committed to supporting the health, well-being, and financial security of our team members. We offer a comprehensive benefits package that includes medical, dental, and vision coverage; a 401(k) retirement plan; Paid Time Off; Health Savings and Flexible Spending Accounts (HSA/FSA); and life and disability insurance. Additional voluntary benefits include critical illness, hospital indemnity, accident, and legal/ID theft protection. We also provide access to an Employee Assistance Program (EAP) to support your overall well-being.

Packsize is an Equal Opportunity employer and is committed to diversity in its workforce. In compliance with applicable federal and state laws, Packsize policy of equal employment opportunity prohibits discrimination on the basis of race or ethnicity, religion, color, national origin, sex, age, sexual orientation, gender identity/expression, veteran’s status, status as a qualified person with a disability, or genetic information. Individuals from historically underrepresented groups, such as minorities, women, qualified persons with disabilities, and protected veterans are strongly encouraged to apply. Reasonable accommodations in the application process will be provided to qualified individuals with disabilities.

Packsize

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Resident Service Engineer - Logan, NJ - Thursday-Sunday 7:30am-6pm