RG Group is a family-owned business that has been providing trusted expertise in the fluid handling and motion control industry for 70 years. As a family-owned business, we encourage a culture where associates feel cared for and valued. To foster a team-oriented, engaged, and productive work environment, RG Group makes every effort to provide ongoing learning and career advancement opportunities, competitive pay and benefits, and flexible work schedules.

What we offer:

Competitive Salary and Bonus
Medical, Dental & Vision Insurance
Company paid STD, LTD and Life Insurance
Generous Paid Time Off
Tuition Assistance
Ongoing paid training and certification opportunities
401k & Matching
Company Sponsored Social Events
Employee Assistance Program

Position Summary:

Responsible for the daily operations of the store, including, but not limited to, customer service, cash control, and inventory control, in accordance with overall company policies and procedures. The focus of this position is to improve the commercial performance of the store by increasing inventory turnover and sales, increasing the store’s customer base and maximizing profitability. Required to perform functions related to store operations, finance, purchasing, accounting, customer care, marketing, logistics, information technology, and administration.

Duties and Responsibilities:

Provide premier customer service, face-to-face and via telephone.
Manages stock levels and makes decisions about stock control.
Assists the Director of Marketing in:
- Analyzing sales figures and forecasting future sales volumes to maximize profits.
- Analyzing and interpreting trends to facilitate planning.
Uses information technology to record sales figures and manage business contacts.
Responds to customer complaints and comments.
Promotes the organization on a local level.
Maintains an awareness of market trends in the area and industry.
Initiates change to improve business to include:
- Telephone prospecting.
- Suggests promotions.
- Suggests and executes marketing events.
Interacts with key account managers, territory managers, and outside sales reps as necessary to meet customer service goals.
Purchases store supplies.
Keeps the store clean, orderly, and safe for customers and employees.
Performs other duties as requested by manager.

Skills and Abilities:

Customer focus, drive, and enthusiasm.
Excellent communication and interpersonal skills.
Ability to grasp new concepts and generate creative ideas.
Entrepreneurial perspective.
Good risk assessment skills.
Aptitude for teamwork.
Ability to work independently and under pressure.
Leadership perspective.

Education and Experience:

High school diploma or equivalent.
Previous experience in customer service, sales or retail store sales required, preferably in hydraulics or pneumatics.

RG Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality or sex.

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