Job Title: Access Associate

Location: Ambulatory Care Center

Department Name: ACC - Physical Therapy

Req #: 0000233304

Status: Hourly

Shift: Day

Pay Range: $20.60 - $25.84 per hour

Pay Transparency:

The above reflects the anticipated hourly wage range for this position if hired to work in New Jersey.

The compensation offered to the candidate selected for the position will depend on several factors, including the candidate's educational background, skills and professional experience.

Job Overview:

The receptionist greets each patient and family members upon arrival at the Center. Registers the patient, issues the registration face sheet, history form and patient bill of rights. Make corrections to patient data (procedure, insurance or referring physician). Alerts the staff that patient has arrived. Assumes responsibility for all activities pertaining to the reception area. Is responsible for answering phones, taking messages and directing phone inquiries to the proper person/place. Performs clerical duties without requiring constant supervision. Exercises good judgment in dealing with patients.

Qualifications:

Required:

High School Diploma or Equivalent
Understands insurance authorization process
Five (5) Weeks of Training
Registration/Billing Experience
Completion of all orientation programs

Preferred:

Experience in rehabilitation
Bachelor’s Degree or Associates Degree
Epic Experience

Scheduling Requirements:

Day shift
M,W 9a-5p; Tu, Th 11a-7p and Fri 8a-4p
Full-Time, 37.5 hours per week

Essential Functions:

Answer phones and greets patients at the registration window promptly and courteously
Is proficient in access and data entry in all registration and scheduling systems
Registers new patients accurately and completely with regards to patient demographics and correct insurance information
Demonstrates and maintains current knowledge of insurance companies
Verifies after registering new patient that all insurance information has been entered correctly and that patient has active insurance coverage, correct plan code and subscriber information
Is proficient in verifying rehab specific benefit, entering referrals into appropriate systems, obtain and enter authorizations into appropriate systems and notifying/scheduling patient as indicated based on authorization/referral
Schedules patients accurately with the correct service and the therapist based on their treating diagnosis following all scheduling guidelines with respect to task and time allotted for appointment
Arrives patients verifies patient information is correct and any required information is collected as indicated script if indicated, referral if needed
Photo ID and insurance cards are scanned and appropriate consent forms are signed for new patients
Explains patients rehab specific benefits to patients and issues a copy to reference
Promptly notifies therapists of patient arrival
Collecting co-pays when applicable
Answers patient s inquiries or concerns or directs patient to appropriate person
Keeps patient informed of delays
Works in a collaborative manner with the clinical staff to improve work flow, maintain established cleanliness/infection control requirements and enhance patient safety to provide the highest standard of patient care and promote an exemplary patient experience

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Benefits and Perks:

At RWJBarnabas Health, our employees are at the heart of everything we do. Driven by our Total Wellbeing promise, our market-competitive offerings include comprehensive benefits and resources to support our employees’ physical, emotional, financial, personal, career, and community wellbeing. These benefits and resources include, but are not limited to:

Paid Time Off including Vacation, Holidays, and Sick Time
Retirement Plans
Medical and Prescription Drug Insurance
Dental and Vision Insurance
Disability and Life Insurance
Paid Parental Leave
Tuition Reimbursement
Student Loan Planning Support
Flexible Spending Accounts
Wellness Programs
Voluntary Benefits (e.g., Pet Insurance)
Community and Volunteer Opportunities
Discounts Through our Partners such as NJ Devils, NJ PAC, and Verizon
….and more!

Choosing RWJBarnabas Health!

RWJBarnabas Health is the premier health care destination providing patient-centered, high-quality academic medicine in a compassionate and equitable manner, while delivering a best-in-class work experience to every member of the team. We honor and appreciate the privilege of creating and sustaining healthier communities, one person and one community at a time. As the leading academic health system in New Jersey, we advance innovative strategies in high-quality patient care, education, and research to address both the clinical and social determinants of health.

RWJBarnabas Health aims to truly make a unique impact in local communities throughout New Jersey. From vastly improving the health of local residents to creating educational and career opportunities, this combination greatly benefits the state. We understand the growing and evolving needs of residents in New Jersey—whether that be enhancing the coordination for treating complex health conditions or improving community health through local programs and education.

Equal Opportunity Employer

RWJBarnabas Health

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