Join the Sanctuary Hotel team as a Front Desk Agent, where you will be the welcoming face of our luxury property in New York, NY. In this role, you will provide exceptional customer service to our guests, ensuring a smooth and positive check-in and check-out experience. You will be responsible for managing reservations, handling guest inquiries, and assisting with various front desk operations in a fast-paced and dynamic environment.

Responsibilities

Greet and welcome guests upon arrival with a friendly and professional demeanor.
Manage guest check-ins and check-outs efficiently and accurately.
Handle guest inquiries, requests, and complaints promptly and courteously.
Maintain accurate guest records and process payments using the hotel's reservation system.
Coordinate with housekeeping and other hotel departments to ensure guest satisfaction.
Provide guests with local information and recommendations as needed.
Adhere to all hotel policies and procedures to maintain a safe and secure environment.

Requirements

High school diploma or equivalent.
Previous experience in customer service or hospitality preferred.
Strong communication and interpersonal skills.
Ability to multitask and remain calm under pressure.
Basic computer skills and familiarity with reservation systems.
Flexibility to work various shifts, including evenings, weekends, and holidays.

Benefits

Competitive hourly wage of $23.00 - $24.00.
Opportunities for career growth within the Sanctuary Hotel.
Employee discounts on hotel stays and amenities.
Comprehensive health and wellness benefits package.
Supportive and friendly work environment.

About the Company

Sanctuary Hotel is a premier destination located in the heart of New York City, committed to delivering outstanding hospitality experiences to our guests. We pride ourselves on our elegant accommodations, exceptional service, and dedication to creating a welcoming atmosphere for travelers from around the world. Join our team and be part of a company that values professionalism, teamwork, and excellence.

Sanctuary Hotel

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Front Desk Agent