BASIC FUNCTION

The Universal Banker responsibilities may vary day to day based on the work that needs to be done in the branch that day. Responsibilities include responding to customers’ needs by processing a variety of financial transactions including but not limited to check cashing, withdrawals, deposits, and loan payments and/or greeting customers, performing customer needs assessment (profiling), opening accounts, cross selling, tele-consulting, developing relationships thru a book of business, and servicing accounts. The Universal Banker may also research and resolve account issues or customer inquiries, promotes organizational products and services by referring current or prospective customers to other departments within the organization.

This position is responsible for managing and balancing cash drawers well as meeting sales expectations, which include deposit, loan and revenue generating referrals. Responsibilities may also include assisting the Financial Center supervisor with the teller line and end of day functions and preparing daily paperwork according to branch procedures. Works under general supervision.

MAJOR RESPONSIBILITIES

Operates a teller window to process all types of banking transactions including deposits, withdrawals, payments, buy/sell cash and cashier’s checks
Operates at the platform to open accounts and resolve customer service issues
Responsible for providing consistent extraordinary client experience by executing on Spencer’s customer service behaviors
Research and resolves all transaction errors that occur and engages management support when needed
Executes the internal sales process by engaging the customer in conversation during customer platform interaction to identify needs and recommends appropriate products and services
Engages customer in conversation during the customer transaction to identify needs and refers them to the platform when working at the teller window
Operates within the confines of the bank’s compliance and operational policy and procedures
Diligently completes all necessary paperwork such as CTRs, SARs etc… accurately and in a timely manner
Assists AFCM with end-of-day branch proof tasks including ATM and Vault
Participates in internal and external branch events as well as local community events
Must be able to work a flexible hourly schedule as requested
May be asked to travel & work at other branches in the network
Presents a professional image
Provides access to safe deposit boxes
Opens and/or closes branch with management
Perform other duties as required

JOB REQUIREMENTS

Education:

High school diploma or GED

Experience:

Minimum of 2 years bank teller and/or platform experience preferred

Benefits

• Holidays

• Vacation

• Health/Dental

• Vision Service Plan

• Short Term Disability

• Long Term Disability

• Life Insurance

• Flexible Spending Accounts

• 401k Savings Plan

• Tuition Reimbursement

• Employee Assistance Program

• Free Employee Checking Account

Spencer Savings Bank

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Universal Banker