GENERAL SUMMARY

The Center Director is responsible for managing the overall customer experience, sales, and local marketing strategies of the Center to achieve performance goals and grow the Center. The Center Director is also responsible for managing the day-to-day Center operations to ensure a consistent, quality educational experience for Sylvan customers while managing costs. He/she ensures that policies and procedures are executed according to Sylvan standards. The Director manages and coaches Center staff and serves as the principle point of contact for the Franchisee. Great opportunity for new leaders.

ESSENTIAL JOB FUNCTIONS

Ensures timely and high quality personal customer service response to all calls and walk-in inquiries; Ensures calls get answered during business hours
Manages the day-to-day operation of the Center
Monitors and tracks Center performance, Profit and Loss controls, revenues, expenses, and fee collection; Recommends and implements interventions to improve performance
Selects, develops, motivates, and monitors Center staff; Conducts regular performance reviews
Promotes financing options that meet the customer’s needs and manages the application/closing process
Manages marketing and sales activities to drive new enrollments
Ensures adherence to established Sylvan operating standards with particular attention to student safety and well-being

KNOWLEDGE REQUIRED

Four year degree required
Experience using Microsoft Office and other standard business applications used by the Center, including current social media tools
Experience using Microsoft Word and other standard business applications used by the Center
Familiarity with instructional technology and tablet computers preferred

SKILLS AND ABILITIES REQUIRED

Strong customer service, interpersonal, and communication skills; Outgoing people-oriented approach preferred
Proven ability to effectively use customer service and consultative sales skills to establish and build relationships
Sales skills with a strong sense of urgency
Ability to supervise, coach, and develop Center staff
Strong analytical and problem solving skills
Strong organizational skills; Proven ability to manage multiple tasks and be flexible
Ability to work collaboratively; Strong team player
Ability to work a flexible schedule

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be a complete list of all job responsibilities or skills, knowledge and abilities required.

Sylvan Learning

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Center Director