Position Summary

The FOH Assistant Manager supports daily front-of-house operations to ensure excellent guest experiences, smooth service flow, and strong team performance. This role works closely with the FOH Manager and BOH Manager to oversee staff, maintain service standards, and handle customer interactions and escalations.

Key ResponsibilitiesTeam Leadership & Supervision

Assist in supervising the Foh staff
Help train new employees on service standards and procedures
Provide ongoing coaching, feedback, and performance support
Step in during busy shifts to assist service as needed

Guest Experience

Ensure every guest receives friendly, efficient, and high-quality service
Handle guest complaints professionally and resolve issues quickly
Monitor dining room atmosphere, cleanliness, and service timing

Operations Management

Support opening and closing procedures
Ensure compliance with health, safety, and sanitation standards
Coordinate with BOH (Back of House) for smooth service execution
Handle cash management and POS system support

? Performance & Standards

Uphold brand standards and service expectations
Monitor staff appearance, punctuality, and professionalism
Assist in achieving customer service expectations and upselling initiatives

Qualifications

1–3 years of restaurant experience (supervisory preferred)
Strong communication and leadership skills
Ability to multitask in a fast-paced environment
Knowledge of POS systems and restaurant operations
Flexible availability (nights, weekends, holidays)

Preferred Skills

Conflict resolution and problem-solving
Team motivation and leadership
Attention to detail and organization
Customer-first mindset

Work Environment

Fast-paced restaurant setting
Requires standing/walking for long periods
May involve lifting light to moderate loads

Tacoria

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