Description

Who We Are

At The HOW Group, we’re not just putting up buildings. We’re building better living. Period. We’re a tight crew, passionate about delivering top-notch results and keeping things positive for our clients and the folks who live in what we build. We believe a strong team that has fun together, wins together. If you’re someone who gets after it, loves a real challenge, and wants a place where your best ideas actually get built, then you’ve found your team.

What You’ll Tackle (Your Core Responsibilities)

Be the Resident Hero: Handle day-to-day communications via email, phone, and portal with professional flair. You don’t just "route issues"—you solve problems.
The Ultimate Onboarder: Own the move-in experience. From welcome materials to coordinating with maintenance, you make sure "Day One" feels like a win for every new neighbor.
Utility & Admin Wizardry: Master platforms like Conservice and Billie. You hunt down discrepancies in billing like a detective and keep the data crystal clear.
Financial Precision: Review resident ledgers with a hawk eye. Post credits, adjustments, and corrections to ensure our books are as clean as our properties.
Quality Control Crusader: Walk the walk. You’ll conduct regular property audits to ensure our curb appeal and safety standards are nothing short of elite.
Retention Specialist: Support the renewal process by staying ahead of deadlines and keeping our current residents excited to stay right where they are.

Accountable for (KPIs - What We Measure)

Ledger Accuracy: Keep financial discrepancies to a minimum. Your goal is 100% accuracy on resident billing and month-end audits.
Resident Satisfaction: Turn "issues" into "resolved." We measure success by the speed and quality of your follow-ups and the happiness of our community.
Move-In Readiness: Ensure 100% of units are "white-glove ready" before the keys ever hit the resident's hand.

Why You’ll Be Glad You Joined HOW Group (Our Core Values)

Make a Real Impact: You aren't just filing papers; you're the backbone of the property. Your organizational skills directly impact our reputation and the bottom line.
Join a Winning Team: You’ll be part of a collaborative squad where your knack for operations is celebrated and your voice is heard.
Grow Your Game: We’re invested in helping you develop from a support pro into a management powerhouse.
Build More Than Just Networks: By creating a seamless living experience, you’re building a legacy that improves how our business runs and serves the Philly community.

Personal Attributes & Traits

A Detail Detective: You spot a $0.05 ledger error from a mile away and it bothers you until it's fixed.
The Calm in the Storm: High-volume emails and resident inquiries don't rattle you—you prioritize like a pro and stay cool under pressure.
Resident-First Mindset: You genuinely enjoy helping people and believe that "good enough" service isn't good enough.
A Tech Natural: You navigate property management software and billing platforms with ease.
Relentlessly Organized: Your "To-Do" list is a work of art, and you love crossing things off of it

Salary & Benefits

Listen, you’re an All-Star, and we compensate our All-Stars. Period. The estimated annual base salary range for this role is competitive and directly tied to your experience and impact. Beyond that, we back our team with a robust benefits package:

Performance Bonus: An annual target of 10% of your base salary, paid out quarterly because we reward wins as they happen.
Core Protection (On Us): Company-paid Medical, Dental, Vision plans, a 3% 401(k) match, Life & AD&D, and Disability coverage.
Time Off: Generous PTO, dedicated sick leave, and company holidays. Recharge.
Level Up Your Game: Continuous professional development opportunities to keep you sharp.

Requirements

What You Need

Experience: 1–3 years in property management or a high-level administrative/financial role.

A "Get It Done" Attitude: You don't wait to be told what to do; you see a gap and fill it.

The Spark: A positive, energetic personality that makes residents and teammates glad you’re on the team.

The HOW Group

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