We are seeking a pleasant Front Desk Specialist to undertake all receptionist and clerical duties. You will be the “face” of the company for all visitors and will be responsible for the first impression we make. The Front Desk Specialist provides front desk assistance and support to patients and clinical staff in the Clinic.

The Ideal candidate will provide the highest-quality customer service to patients, adhere to practice protocols and processes, and effectively manage the volume of work without compromising quality. The goal is to make patients and visitors feel comfortable and valued.

Responsibilities include but not limited to:

Keep the front desk tidy and presentable with all necessary materials (pens, forms, paper, etc.)
Greet and welcome guests
Check patients in/out
Set up patient's appointments
Answer questions and address complaints
Answer all incoming calls and redirect them or keep messages
Check, sort, and forward emails

Requirements:

Proven experience as a front desk representative, agent, or relevant position
Familiarity with office machines (e.g., fax, printer, etc.)
Excellent knowledge of MS Office (especially Excel and Word)
Strong communication and people skills
Good organizational and multi-tasking abilities
Problem-solving skills
Customer service orientation
Experience with Google Drive
High School diploma; additional qualifications will be a plus

Benefits: (Must be working 30 hours or more)

Dental Insurance
Health Insurance
Vision Insurance
401K
Paid time off
Life Insurance
FSA account
Voluntary Short-Term and Long-Term Disability
Accidental insurance
Critical Illness insurance
Hospital Indemnity insurance
Identity Theft Insurance
Legal program to assist in personal matters
Auto and Home insurance through Farmers Group Select Savings program
Employee financial wellness program though FinFit
Pet Insurance
Alcohol and counseling program though Monument
Caregiving benefits through Motivity Care
Discount plans for perks such as hotels, theme parks, etc.
Loyalty Rewards program

Job Type: Full-time

Pay: $21.00 - $24.00 per hour

Schedule:

Monday/ Wednesday: 8:45am-7:00pm
Tuesday/Friday 7:45am-6:00pm
No weekends/ Closed on Thursday

Location: Westhampton Beach, NY

Thrive Health Smithtown

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