Job Description

As vehicles are getting more and more technologically advanced and customer service is becoming even more critical, Tom’s Ford is in need of a Vehicle Delivery Specialist to assist our clients in a professional and dynamic delivery process. The ideal candidate is technology-oriented and has exceptional customer service skills.

What We Offer:

Hourly, plus Bonus Pay Plan
One-on-one Training
Career Planning
Collaborative, Team Environment
Work-life Balance
401k with Employer Match
This Position May Be Eligible for Medical/Dental/Vision Insurance, Life Insurance, 401k and Ancillary Insurance Depending upon the Terms of Each Plan
Life Insurance, Company Paid
Paid Time off

RESPONSIBILITIES & LEARNING OPPORTUNITIES:

Commit to becoming an expert and gain in-depth knowledge of our brand’s vehicles accessories and technology
Give customers in-depth information on owner’s manual and warranty
Demonstrate features of the vehicle, show the customer navigation, Sync (i.e. help them connect Bluetooth to their mobile phone)
Follow up with customers to ensure complete satisfaction
Dealership orientation welcome tour – introducing customers to the various points of interest of the dealership such as parts, service etc
Picking up and dropping off swap vehicles to other dealerships when needed
Bringing vehicles to a potential client’s home or business to explain product features and benefits
Take photos of used vehicles when needed
Growth in the sales department to further career
Support the Sales Department throughout the sales and delivery process as needed

QUALIFICATIONS:

We're looking for a friendly, tech-savvy individual to fill our Delivery Coordinator / Product Specialist opening. This role if heavily focused on customer service. You don’t have to have automotive experience to be successful, but you should have experience providing exceptional customer service and ability to learn product knowledge.

Prior experience working with customers and providing an exceptional experience
Ability to adapt
Availability to work flexible hours, including Saturdays
Good with technology
Steady work history and the commitment to starting a new career
Outgoing personality with expertise at developing relationships (i.e., a “people person")
Excellent appearance, verbal/written communication, strong presentation skills
Valid U.S. Driver's license

Tom's Ford

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