IT Technical Support - Team Leader

TechFox – Woodland Park, NJ 07424

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We're looking for a highly motivated IT Professional, with Advanced Technical skills, Good Customer Service, and Outstanding Leadership and Supervisory skills, to lead our support team in maintaining outstanding support to our clients.

Responsibilities:

·Manage Level 1 team of technicians, including guiding, assisting with problem resolution, and delegating tasks to them.

·Provide level II IT support for our clients via phone, in person, or remotely

·Advanced Server Administration. Workstation \ Printer \ Network troubleshooting

·Provide training to staff, regarding new tools, solutions, and procedures.

·Track customer issues and ensure their resolution

·Document all support work on a timely basis within our ticketing system, adhering to company guidelines

·Complete special projects as assigned

Qualifications:

·Advanced troubleshooting and critical thinking skills

·Superior Leadership/Supervisory Skills

·At least 4 years of IT support experience

·Outstanding interpersonal skills, including the ability to build a rapport with clients and maintain a professional demeanor when handling complex user issues.

·Advanced understanding of TCP/IP networking and Windows Server environments

·Expertise in AD, Exchange, VPNs, VMs, Firewalls, Wireless, and Network security

·Relevant 2 / 4-year degree required

·Comp TIA A+, N+ a plus

·Experience with supporting Apple products, smart phones, and other mobile devices a plus.

·Job Type: Full-time

·Job Location: Woodland Park, NJ 07424

·Required education: Associate

·Required experience: IT Support: 4 years

·Required license or certification: Driver's License

·Schedule: Monday to Friday

·Company's website: www.techfox.it

·Company's Facebook page: https://www.facebook.com/techfoxit/

·Work Location: One location

Benefits:

·Health Insurance

·Paid Time Off

Benefit Conditions:

·Waiting period may apply

·Only full-time employees eligible

·This Company Describes Its Culture as:

Detail-oriented -- quality and precision-focused
Outcome-oriented -- results-focused with strong performance culture
Team-oriented -- cooperative and collaborative

Tyber Medical LLC

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