Overview

We’re looking for a Senior Product Designer to help define the future of AI-native software interfaces in real estate.

At Uniti, customers use our platform to configure, monitor, and operate AI agents across voice, chat, SMS, WhatsApp, and email. We also build real-time web chat experiences where end users interact directly with these agents.

You’ll design across both sides of the product:

The operational platform used by teams running our AI agents
The end-user experiences where people interact with AI directly

This role is centered on product discovery, user journeys, interaction design, complex workflows, usability, and interface innovation. You’ll help us understand the right problems to solve and determine how those solutions should work.

The interaction patterns for AI-native and agentic software are still evolving. We’re looking for someone who can help shape what great AI experiences look and feel like over the next several years.

You should care deeply about clarity, speed, trust, usability, and creating workflows that feel intuitive despite the complexity underneath.

You’ll work closely with founders, engineers, customer teams, and customers to understand real-world workflows, explore new ideas, and continuously improve the product experience.

What you’ll do

Lead product discovery and help define which user problems we should solve and how we should solve them
Design core workflows across the Uniti platform
Map complex, cross-channel user journeys and turn them into coherent product experiences
Improve the experience of agent configuration, reporting, monitoring, analytics, and operational tooling
Design intuitive AI interaction experiences for our web chat products
Help define new interaction patterns for AI-native and agentic software
Turn ambiguous ideas and complex requirements into clear product concepts
Conduct customer interviews, workflow observations, concept validation, and usability testing
Translate research and customer feedback into product decisions
Explore multiple approaches and test assumptions through journey maps, workflow models, prototypes, and other appropriate methods
Define success criteria and use qualitative and quantitative evidence to evaluate design decisions
Work closely with engineering throughout implementation to preserve the intent and quality of the experience
Stay current with emerging AI capabilities, interface patterns, and changing user expectations
Contribute meaningfully to product strategy, prioritization, and roadmap discussions
Establish reusable interaction principles and patterns across the Uniti product ecosystem
Continuously improve product consistency, usability, and overall quality

What we’re looking for

8+ years of experience designing digital products
Strong experience designing SaaS products, operational software, or other complex systems
Excellent product intuition and UX judgment
Strong product discovery, user research, and usability-testing skills
Systems thinking and experience designing complex, multi-step workflows
Ability to understand customer requests and uncover the underlying user problems
Ability to frame ambiguous problems and influence product direction
Ability to simplify complex systems without removing important functionality or context
Strong interaction and visual design skills
Strong command of Figma and modern prototyping tools
Ability to use evidence and feedback to evaluate and iterate on design decisions
Comfortable speaking directly with customers and observing how they work
Strong communication and cross-functional collaboration skills
Comfortable operating with significant ownership in a fast-moving startup environment
Deep curiosity about AI products and the future of software interfaces

Nice to have

Experience designing AI-native, conversational, or agentic products
Experience with analytics, monitoring, configuration, or operational tooling
Frontend knowledge, particularly HTML, CSS, or React
Ability to prototype interactions beyond static mockups
Experience working closely with engineering teams from discovery through implementation
Experience using AI tools for research, prototyping, and iteration
Experience working in an early-stage or rapidly growing startup

Additional context

This role is primarily focused on product and UX design. You’ll spend most of your time understanding user needs, shaping workflows, and defining the experience of our core platform and AI interaction surfaces.

This is a hands-on role with significant influence over broader product and design direction. We’re looking for someone who can move comfortably between customer conversations, product strategy, interaction design, prototyping, and implementation.

Why join Uniti AI?

AI is changing how software gets used.

We believe the next generation of software will revolve around agents, automation, and conversational workflows. The interfaces for these systems are still being invented.

You’ll have significant ownership over defining those experiences inside a fast-moving AI company solving real operational problems at scale.

Uniti AI

Latest Jobs

Staff Product Designer — Product UX & Strategy