About Us
South Jersey Industries (SJI) is an energy holding company that delivers clean energy services to 700,000+ customers and businesses throughout 14 counties in New Jersey. As part of our core values, SJI is dedicated to being a community partner and developing innovative clean energy solutions to meet the needs of the future. To do this, we depend on our workforce of over 1,100+ talented, diverse employees who help us deliver safe, reliable, affordable clean energy for a better today and tomorrow.
At SJI, we believe that our employees are our most valuable asset. Whether you’re a seasoned operations technician or an early-career legal professional, our culture, inclusive workforce, andleadership development and training programs will provide you with the tools you need to either kickstart your career or bring it to new heights.
Position Summary
South Jersey Industries (SJI) is seeking a Manager, HR Service Delivery to provide leadership in the evolution of the HR operating model and create a consistent, scalable, and employee-centered service experience across the organization.
Reporting to the Director, HR Operations, this role will be responsible for leading HR service delivery operations, employee support processes, HR transaction management, case management, and continuous improvement initiatives.
The Manager, HR Service Delivery will play a critical role in building and operationalizing a centralized HR support model that enhances employee experience, improves operational efficiency, and enables HR Business Partners and Centers of Excellence to focus on business advisement and consultation, and HR enablement of strategic priorities.
This position is ideal for a leader who enjoys building structure, simplifying processes, leveraging technology, leading through change and ambiguity, and driving operational excellence in a dynamic and evolving environment.
Essential Functions:
HR Service Delivery Leadership
Lead the day-to-day operation of the HR Service Delivery function, ensuringefficient, responsive, and consistent support for employees and managers.
Establish and maintain service standards, operational metrics, escalation processes, and governance practices.
Employee Support & Case Management
Partner with HR Centers of Excellence, HR Business Partners, Payroll, Benefits, and HR Technology teams to ensure seamless resolution of employee issues.
HR Operations & Process Excellence
Identify opportunities to simplify, standardize, automate, and improve HR processes across the employee lifecycle.
Support the development of documentation, procedures, service catalogs, and knowledge resources that enhance operational efficiency.
Continuous Improvement & Transformation
Partnership & Collaboration
Build strong partnerships with HR Business Partners, Centers of Excellence, Payroll, Benefits, HR Technology, and business leaders.
Qualifications
Required Background:
- Bachelor’s degree in Human Resources, Business Administration, or a related field.
- 7+ years of progressive Human Resources, Shared Services, HR Operations, Employee Services, or Service Delivery experience.
- 3+ years of leadership experience managing teams, processes/programs, or service delivery operations.
- Master's Degree with 4 years of relevant experience
- Equivalent experience may be considered in lieu of degree
Explore the Possibilities
South Jersey Industries employs a diverse range of talent – from construction contractors to environmental specialists. Regardless of the position, mentoring and networking, hands-on experience, gaining industry knowledge and the opportunity to make a meaningful impact on our business and in our communities are all exciting ways that we welcome our employees at SJI. And as a company committed to creating an engaging culture built on inclusion and diversity, you’re sure to find an opportunity that makes you feel included, empowered, and ready to “bring your whole self to work” every day.
Benefits Package Overview
SJI offers a competitive and comprehensive benefits package to eligible employees.
The SJI “Total Rewards” Benefits Package include:
- Flexible vacation, Paid Time Off, and Sick Leave package
- Comprehensive Health, Dental, and Vision Insurance
- Short-term and Long-term Disability Insurance
- 401(k), with generous company match
- Employee Resource Groups to encourage employee engagement, nurture professional development, and foster an inclusive environment.
Equal Opportunity/Affirmative Action Employer
At this time, SJI is only considering applicants authorized to work in the United States currently and in the future without the need for visa sponsorship.
Compensation Range:
$97,875 - 156,600
We are committed to pay transparency and ensuring equitability compensation for all employees. The pay range for this position reflects the base salary only and does not include benefits, bonuses, or other forms of compensation that might be part of the total compensation package. The specific salary offered will be based on a candidate’s qualifications, education, and experience.