Essential Job functions:
- Assists Physician, APN/PA with patient care, patient flow, procedures and clerical duties.
- Responsible for greeting patients/family, scheduling patient appointments and tests in an efficient and timely manner.
- Collects payments from patients, provides account balance, and issues receipts. Posts payments to the correct accounts. Opens and closes batches daily as required, prepares bank deposit bags.
- Answer the telephone promptly and deal with callers needs expediously. Takes an accurate message when needed and delivers to the appropriate individual. Demonstrates appropriate etiquette.
- Provides referrals and/or consult orders appropriately and in a timely manner.
- Schedules and enters diagnostic tests and procedures into order management system, following all appropriate workflows.
- Obtains, verifies and updates patient information including demographics, insurance, HIPAA forms and financial waivers.
- Prepares the examination room. Escorts patient into the room. Cleans examination room when exam is complete.
- Ensures proper preparation for patient visit. Prepares pertinent information needed for patient visit.
- Schedules appointments accurately and appropriately according to departmental guidelines
- Collects lab specimens according to departmental guidelines. Accurately labels specimens.
- Accurately completes any/all necessary forms for the patients.
- Obtains vital signs: BP, temp, pulse, height & weight accurately and completely as required. Documents appropriately in EHR.
- Works cooperatively with PCR and clinical staff to ensure timely pre-authorizations.
- Appropriately reviews and reconciles medication list.
- Accurately documents allergies in EHR.
- Reconciles encounters daily and accurately, according to policy guidelines.
- Employs appropriate and timely use of Tasking.
- Confirms future appointments as needed. Reconciles Televox cancellation list.
- Communicates to the Office Supervisor / Manager appropriately and promptly.
- Maintains an organized sample closet and discards outdated medication.
- Employs appropriate and timely use of Tasking.
- Appropriately enters and links orders.
- Consistently and accurately stocks examination rooms with all necessary supplies. Monitors supply inventory, completes and directs requisitions for supplies, forms, equipment or services.
General Job Functions:
- Verbalizes and demonstrates understanding medical emergency procedure.
- Complies with all SMG regulatory policies, procedures and standards.
- Understands and performs within scope of practice.
- Other duties as required i.e. EKG, Phlebotomy.
Physical Job Requirements:
- Pushing and pulling, taking frequency and weight into consideration.
- Physical strength to lift heavy objects, carts, or items, taking frequency and weight into consideration.
- Physical mobility, which includes movement from place to place on the job, taking distance and speed into account.
- Physical agility, which includes ability to maneuver body while in place.
- Dexterity of hands and fingers. Balance is maintained during climbing, bending and/or reaching.
- Endurance (e.g. continuous typing, prolonged standing/bending, walking).
Environmental Risks:
- Chemicals, Chemotherapy and Fumes
- Loud noises
- Vibration
- Extreme temperatures
- Confined spaces
- Allergens: dust, mold and/or pollen
- Magnetic fields
- Radiation
- Sharps
- Latex
Blood-borne Pathogens:
- Exposure to infectious hazards, blood, body fluids, non intact skin, or tissue specimens.
- Contact with patients or patient specimens are possible.
- Unplanned or unexpected exposure.
Education, Certification, Computer and Training Requirements:
- High School Graduate or GED. Bachelor’s/ Associate Degree preferred.
- Medical Assistant Certification Required: Please be advised that all SMG Medical Assistants are required to obtain and maintain MA Certification. If you are hired without certification, it is a requirement that you achieve certification through SMG’s program within 4 months from the end of the introductory period. Should you not achieve certification in the MA position, you may be subject to termination of employment. You will be contacted by Human Resources or Clinical Services, and also advised of your options regarding eligibility to apply for other non-MA certified positions within the company.
- MA/PSR work experience preferred.
- Must obtain BLS within 60 days of hire.
- Excellent customer service skills.
- Ability to be a team player.
- Ability to deal with difficult personalities.
- Ability to communicate in English, both orally and in writing.
- Ability to organize and perform multiple tasks in a timely manner.
- Basic proficiency in computer use.
- Knowledge of medical office and terminology preferred.
- Experience with Standard Office Equipment (Phone, Fax, Copy Machine, Scanner, Email/Voice Mail) preferred.
- Experience with Standard Office Technology in a Window based environment preferred.
What We are Offer You
At U.S. Urology Partners, we are guided by four core values. Every associate living the core values makes our company an amazing place to work. Here “Every Family Matters”
Compassion
Make Someone’s Day
Collaboration
Achieve Possibilities Together
Respect
Treat people with dignity
Accountability
Do the right thing
Beyond competitive compensation, our well-rounded benefits package includes a range of comprehensive medical, dental and vision plans, HSA / FSA, 401(k) matching, an Employee Assistance Program (EAP) and more.
About US Urology Partners
U.S. Urology Partners is one of the nation’s largest independent providers of urology and related specialty services, including general urology, surgical procedures, advanced cancer treatment, and other ancillary services. Through Central Ohio Urology Group, Associated Medical Professionals of NY, Urology of Indiana, and Florida Urology Center, the U.S. Urology Partners clinical network now consists of more than 50 offices throughout the East Coast and Midwest, including a state-of-the-art, urology-specific ambulatory surgery center that is one of the first in the country to offer robotic surgery. U.S. Urology Partners was formed to support urology practices through an experienced team of healthcare executives and resources, while serving as a platform upon which NMS Capital is building a leading provider of urological services through an acquisition strategy.
U.S. Urology Partners is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, genetic information, arrest record, or any other characteristic protected by applicable federal, state or local laws. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.
