Junior Encompass Administrator & IT Support Specialist

MLD Mortgage • Full-time • Florham Park, New Jersey, United States • 3d ago

About the Role

We're looking for a Junior Encompass Administrator & IT Support Specialist to support our mortgage technology and office IT systems. This hybrid role combines hands-on administration of Ellie Mae Encompass with tier-1 and tier-2 help desk support, making it a great fit for someone who wants to build specialized mortgage-tech experience alongside broad IT generalist skills.

Key Responsibilities

Encompass Administration

Manage user accounts, security roles, and persona settings in Encompass
Troubleshoot loan folder access, user login issues, and workflow blocks
Assist senior admins with custom fields, input forms, and business rules
Run standard reports and pipeline views for loan officers and processors
Test system updates and patches in a staging environment before production deployment

IT Help Desk & Support

Provide tier-1 and tier-2 technical support for hardware, software, and network issues
Set up workstations, laptops, phones, and peripherals for new hires
Troubleshoot Microsoft 365, Active Directory, email, and printer connectivity
Document IT support tickets, resolutions, and asset inventory clearly
Escalate complex server, network, or security issues to senior IT staff

Required Skills & Qualifications

Experience: 1–3 years of IT support experience, including at least 1 year supporting Ellie Mae Encompass
Technical Knowledge: Working understanding of mortgage loan lifecycles and Encompass configuration
IT Skills: Hands-on experience with Windows OS, Microsoft 365, and Active Directory
Communication: Strong customer service, problem-solving, and documentation skills
Education: High school diploma required; Associate's or Bachelor's degree in IT or a related field preferred