The Senior IT Help Desk Administrator (or IT Specialist III) is responsible to support and maintain enterprise-level IT infrastructure across both office and production environments. This position plays a critical role in ensuring the reliability, performance, and security of Holtec’s computing environment, including Windows Endpoints, Microsoft 365, Azure Virtual Desktop, and Remote Desktop Services/Support.The ideal candidate will bring hands-on expertise in system administration, end-user support, and infrastructure management, with a proactive approach to problem solving, documentation, and continuous improvement. This individual will work closely with the IT leadership team to sustain high availability, data integrity, and operational excellence throughout the organization.
Location: Camden, NJ
Primary Responsibilities:
- Minimum 3 years of experience; 5+ years strongly preferred in IT support, systems administration, or infrastructure management.
- Strong working knowledge of Windows 10/11, and Microsoft 365 administration.
- Proficiency in Active Directory, including user management, permissions, and some group policy administration.
- Strong troubleshooting skills across hardware, software, and network environments.
- Excellent organizational, documentation, and communication abilities.
Specific Areas of Responsibility:
End-User & Helpdesk Support
- Respond to daily IT support requests through the company’s ticketing system (ManageEngine ServiceDesk or equivalent).
- Troubleshoot and resolve user issues involving Windows 10/11, Office 365, printers, and peripherals.
- Provide both on-site and remote support for employees at all organizational levels.
- Manage user accounts, passwords, and security groups within Active Directory.
- Administer Office 365 licenses, mailboxes, and multi-factor authentication (MFA).
- Install and configure approved software in accordance with corporate IT standards.
- Maintain accurate asset inventories for hardware and software across multiple facilities.
- Deliver user training and promote best practices in cybersecurity and system use.
- Ensure all work is documented and tracked according to ITIL and company standards.
Requirements:
- Hands-on experience deploying and maintaining 3D engineering and design applications (SolidWorks, Autodesk, MATLAB, Adobe).
- Familiarity with ITIL service management principles and enterprise ticketing systems (ManageEngine ServiceDesk or similar).
- Professional certifications such as CompTIA Network+/Security+, Microsoft MCSA/MCSE, or VMware Certified Professional (VCP).
- Proficiency and experience with managing and deploying Teams Conferencing devices.
- Experience with InTune, MAM/MDM and AutoPilot
A Generation Ahead by Design™
Investing in people who power the future.
We believe great work deserves great rewards. Our benefits go beyond the basics, reflecting our commitment to supporting your whole self…your health, your future, and your career growth. This includes:
Compensation:
- Annual compensation based on skills and experience ranging from $75,000 - $90,000
Benefits:
- Industry‑leading medical, dental, and vision coverage with a generous employer premium contribution and Day 1 eligibility!
- FLEX Program – Hybrid work opportunities available for eligible roles, where business needs and role requirements allow
- 401(k) retirement plan with up to a 5% company match and immediate vesting to support long‑term financial security
- Paid time off and 11 paid holidays to support rest, balance, and recharge
- Wellness program offering rewards for participation in company‑supported health initiatives
- Commuter benefits supporting mass transit and commuter parking options
- Company‑paid life and AD&D insurance for added peace of mind
- Education assistance to support continued education and professional growth
- Employee support and voluntary benefits, including an Employee Assistance Program and optional coverage such as disability, legal, identity theft, and insurance programs
- Benefits eligibility and offerings may vary based on role, location, and employment status
If you’re driven to solve meaningful challenges and make a lasting impact, we invite you to build your career at Holtec—a generation ahead by design™.
