Sussex County Community College is currently seeking qualified candidates for part time Front Desk and Student Support Assistant. The Front Desk and Student Support Assistant serves as a welcoming and knowledgeable first point of contact for students, prospective students, parents, visitors, faculty, and staff. The position provides professional front-desk coverage while assisting students in navigating College services, procedures, offices, and resources.
The Assistant responds to inquiries in person, by telephone, email, and other communication methods; provides accurate general information; assists students with routine questions and transactions; directs students to the appropriate College office or resource; and supports the day-to-day operations of the Student Services area.
This position requires excellent customer service skills, professionalism, confidentiality, attention to detail, and the ability to work effectively with a diverse student population.
Front Desk and Customer Service
- Serve as the primary receptionist and first point of contact for the assigned Student Services area.
- Greet students, prospective students, visitors, faculty, and staff in a friendly, professional, and helpful manner.
- Answer, screen, and direct telephone calls and respond to routine inquiries.
- Monitor and respond to general email and other electronic inquiries as assigned.
- Provide accurate information regarding College offices, services, hours, locations, procedures, and resources.
- Maintain a professional, organized, and welcoming reception area.
- Assist with appointment scheduling, check-in procedures, and student traffic flow.
- Maintain appropriate confidentiality when handling student information.
Student Support
- Assist students with routine questions regarding registration, admissions, financial aid, bursar services, academic support, student records, and other College services.
- Help students identify the appropriate College office or staff member to address their specific needs.
- Assist students in navigating College systems, forms, portals, and online resources when appropriate.
- Provide basic assistance with routine forms and processes while referring matters requiring professional or specialized assistance to the appropriate staff member.
- Support student retention and engagement by providing courteous, timely, and solution-oriented assistance.
- Recognize situations requiring escalation and promptly refer students to the appropriate administrator or professional staff member.
Administrative Support
- Enter and retrieve information from College databases and systems as assigned.
- Assist with data entry, scanning, filing, copying, correspondence, and other routine administrative functions.
- Maintain accurate records and documentation.
- Assist with student communications, mailings, outreach activities, orientations, workshops, and special events.
- Prepare materials and informational packets for students and visitors.
- Assist departmental staff with special projects and other administrative assignments.
Campus and Community Support
- Provide directions and general information regarding campus facilities, programs, events, and services.
- Maintain familiarity with major College departments and student resources.
- Promote a positive image of Sussex County Community College through professional and courteous interactions.
- Work collaboratively with faculty, staff, administrators, and other student-facing departments.
Required Qualifications
- High school diploma or equivalent.
- One year of customer service, administrative, reception, higher education, or related experience.
- Strong interpersonal and communication skills.
- Ability to interact professionally and effectively with students, faculty, staff, and the public.
- Demonstrated ability to maintain confidentiality and exercise appropriate judgment.
- Basic computer proficiency, including Microsoft Office and email.
- Ability to learn and use College information systems and other technology.
- Strong organizational skills and attention to detail.
Preferred Qualifications
- Associate degree or higher.
- Previous experience in a college, university, K-12 school, government agency, or other student/customer service environment.
- Experience working with diverse populations.
- Experience with student information systems, customer relationship management systems, or other higher education technology.
- Bilingual or multilingual skills are desirable.
Knowledge, Skills, and Abilities
- Excellent customer service and interpersonal skills.
- Strong verbal and written communication skills.
- Patience, empathy, and a student-centered approach.
- Ability to remain professional in a busy and sometimes demanding environment.
- Ability to prioritize multiple tasks and respond appropriately to changing needs.
- Ability to recognize when a student issue requires referral or escalation.
- Ability to maintain confidentiality and protect sensitive student information.
- Ability to work independently while functioning effectively as part of a team.
- Dependability, punctuality, and professional conduct.
- Ability to learn new software, systems, and procedures quickly.
Sussex County Community College is an Equal Opportunity Employer.
Effective September 1, 2011, the NJ First Act requires that certain classifications of persons employed by a public higher education institution will have 365 days within which to establish a primary residence in NJ. Failure to comply will render the individual unqualified to continue to hold the position. Individuals may seek exemption from the residency requirement based on critical need or hardship.
