Customer Care Representative

Rhythmedix • Full-time • Mount Laurel Township, New Jersey, United States • $0 - $20 / hour • 1w ago

RhythMedix is growing rapidly, and looking to add staff in key positions so we may continue to support our goal of providing improved clinical outcomes and customer service to our clients, resulting in excellent patient care and increased satisfaction.

Not only is RhythMedix innovative by offering the healthcare community leading edge diagnostics, but we are committed to providing outstanding service, support, and patient care. Our Cardiac Monitoring solutions use cellular networks to send real time medical data to a central monitoring center. Our RhythmStar mobile cardiac monitoring system is the industry's first cloud-based, all-in-one patient monitoring solution which features a single-component, multi-modality monitor.
RhythMedix is launching the industry’s first multi-modality wearable monitor that includes built in cellular technology for real time patient monitoring.

We offer a competitive employment package as well as a great company culture that encourages both individual and team growth.

This is an exciting time to become a part of our team, as our company continues to grow!

Role and Responsibilities

Managing patients time on service from baseline to EOS

- Checking to ensure new patients put on service have viable baselines
- Flipping patient study type if indicated by billing
- Entering accounts and notification changes after they are approved and any special instructions for the technicians
- Tracking/troubleshooting non-compliant patients/lead reversal, etc.
- Troubleshooting for potential monitor replacements
- Notifying practice of any delay/interruption in service or early discharge
- Informing billing of cancelled studies
- Handling any complaints and ensure the proper follow up is completed
- Properly documenting patient records

Handling all inbound calls from patients on the toll-free line
Help in developing efficiencies and new protocol for clinical admin department
Handling Customer Service/portal emails
Processing of report requests

Qualifications and Education Requirements

High School diploma or equivalent

Preferred Skills

· Strong communication and interpersonal skills
· Strong leadership abilities
· Training skills preferred
· Comfortable with technology
Customer service experience

Additional Notes

Employee must have reliable transportation to get to and from our location in Mt. Laurel, NJ.

Related Jobs

Customer Care Professional

Stokes Pharmacy • Full-time • Mount Laurel Township, New Jersey, United States • 3w ago

Customer Service Jobs

3w ago

Apply

AI Implementation Engineer - JobID-0245

Innovative Defense Technologies • Full-time • Mount Laurel Township, New Jersey, United States • $114k - $231k / year • 2d ago

Engineering Jobs

2d ago

Apply

Inside Sales/Territory Sales

ICOM AMERICA INC • Full-time • Mount Laurel Township, New Jersey, United States • $30 - $32 / year • 2d ago

Sales Jobs Fast paced communications

2d ago

Apply

Financial Controller

Mount Laurel Animal Hospital • Full-time • Mount Laurel Township, New Jersey, United States • $90k - $130k / year • 2d ago

Finance Jobs finance Microsoft Excel

2d ago

Apply

Manufacturing Technician - Labeling

Stokes Pharmacy • Full-time • Mount Laurel Township, New Jersey, United States • 3d ago

Manufacturing Jobs mulitask Fast paced

3d ago

Apply

Clinical Associate

Bancroft • Part-time • Mount Laurel Township, New Jersey, United States • 1w ago

Healthcare Jobs non-profit social services community outreach

1w ago

Apply

Business Development Manager

CPC MANAGEMENT LLC • Full-time • Mount Laurel Township, New Jersey, United States • $80k - $85k / year • 1w ago

Sales Jobs finance marketing communications

1w ago

Apply

Director of Strategic Accounts

CPC MANAGEMENT LLC • Full-time • Mount Laurel Township, New Jersey, United States • $125k - $175k / year • 1w ago

Sales Jobs finance

1w ago

Apply

Strategic Account Manager

CPC MANAGEMENT LLC • Full-time • Mount Laurel Township, New Jersey, United States • $55k - $60k / year • 1w ago

Sales Jobs finance Microsoft Excel mulitask

1w ago

Apply

Security Officer Part Time Unarmed Patrol

Allied Universal • Part-time • Mount Laurel Township, New Jersey, United States • 1w ago

Security Jobs

1w ago

Apply