World Finer Foods Job Specification
TITLE: Customer Service Processor
LOCATION: Bloomfield, New Jersey
EXPERIENCE: 2+ years customer service or related experience
EDUCATION: High School diploma or equivalent required
POSTING DATE: 09.02.2026
Company Overview: $200M Specialty Foods distributor and marketing company. The business has been in operation for over 40 years with a solid track record.
Job Summary:
This individual will be responsible for processing a large quantity of sales orders from order to invoice, and providing customer service to over 300 active customers. The ideal candidate will have strong communication skills, a keen attention to detail, a good understanding of business requirements, knowledge of Oracle, strong Excel knowledge, and the ability to partner with colleagues from other departments to deliver exceptional customer service.
Responsibilities:
The department is run as a team, which means this role will have involvement in the following areas:
- Provide all customers with excellent customer service!
- Maintain customer files and related tax forms, including 1099 compliance
- Retrieve orders and correspondence from EDI sites and e-mail accounts multiple times each day
- Prioritize orders to ensure the request by date from the customer is met
- Process Warehouse, Proforma, Packer and Sample Orders within 24 hours of receipt with exceptional level of accuracy including the following, escalating where issues arise:
- Confirm ship from location and order type is accurate
- Make sure the control total for cases ties to the order
- Ensure all customer information is accurately reflected in Oracle
- Proof all the information for each order in Oracle versus the customer’s order
- Make sure pricing agrees with what is on the purchase order for the customer
- Verify that the order request date is reasonable
- Work with warehouses, packers and freight carriers to ensure all concerns are addressed in a timely fashion so orders flow smoothly through the process
- Manage sample order process to reduce expense and ensure on time and complete delivery
- Coordinate employee orders to our office, including arranging freight and separating/distributing product
- Coordinate delivery of short coded product to our office, and arrange distribution
- Address all internal and external customer inquiries within 24 business hours
- Recap pricing issues for key customers
- Process EDI requirements on third party websites
- Work with IT and customer on all EDI projects
- Follow up with customers and brokers on orders that have passed the request by date and take the necessary action to track the order through the system
- Follow up with Packer and Warehouse locations on open orders to ensure bill of ladings are sent as soon as orders are shipped
- Research and update expected ship dates in the system to allow for accurate open order reporting
- Process manual billing and shipments of orders
- Issue invoices to customer by email, EDI
- Track exceptions between the shipping log, bill of lading and invoice
- Send daily list of invoice issues and monitor through resolution
- File orders and invoices electronically
- Pull invoice and order support for audit requests
- Work on MDM
- Special projects as required
Skill Set Required:
- Positive attitude with a focus on providing internal and external customers with excellent customer service
- Highly knowledgeable in Microsoft Outlook and Microsoft Excel
- Experience with Oracle preferred
- Ability to prioritize work to ensure customer requirements are met and exceeded
- Multi-tasking ability to concurrently move orders through the process while addressing internal and external customer concerns
- Self-starter who has the ability to work with little supervision
- Detail oriented
- Excellent teamwork and interpersonal skills
- Solid written and oral communication skills
