Front Desk

The Woodhouse Day Spa - Red Bank • Full-time • Red Bank, New Jersey, United States • $18 - $20 / hour • 1d ago

Benefits:

Free uniforms
Health insurance
Vision insurance
401(k)
Dental insurance
Employee discounts
Flexible schedule

Job Summary:

The Woodhouse Spa is seeking a friendly and organized Front Desk Coordinator to be the first point of contact for our valued guests. This individual will provide exceptional customer service, assist with appointment bookings, handle guest inquiries, and promote spa services and products. The ideal candidate should have a background in sales and hospitality, with the ability to multitask in a fast-paced, luxury environment while maintaining a professional and welcoming demeanor.

Key Responsibilities:

Greet and welcome guests warmly upon arrival, ensuring a positive and inviting experience.
Answer phone calls, respond to emails, and manage guest inquiries about services, products, and scheduling.
Efficiently schedule and confirm appointments, handling bookings and cancellations.
Promote and upsell spa services, treatments, and retail products.
Maintain accurate records of guest preferences, transactions, and appointments.
Process payments and balance the cash register at the end of each shift.
Ensure the front desk area and lobby are clean, organized, and stocked with necessary materials.
Assist guests with special requests, ensuring that all needs are met to create a luxurious experience.
Stand and remain attentive throughout the shift, anticipating and addressing guest needs.
Collaborate with spa therapists, managers, and other team members to ensure smooth daily operations.
Handle guest complaints or concerns with professionalism and escalate issues to management as necessary.

Qualifications:

Previous experience in hospitality, guest services, or luxury retail is required.
Sales experience, particularly in a high-end or luxury environment, is highly preferred.
Excellent communication, interpersonal, and organizational skills.
Ability to remain professional, friendly, and calm under pressure.
Must be able to stand and remain on your feet for the duration of the shift (8+ hours).
Availability to work flexible hours, including evenings, weekends, and holidays.

Benefits: