Customer Service Rep - Transportation

Hermann Forwarding • Full-time • Monmouth Junction, New Jersey, United States • $20 - $26 / hour • 5h ago

Customer Service Representative – Transportation Division

Location: Monmouth Junction (South Brunswick), NJ

About the Role

Hermann is seeking a proactive and customer-focused Customer Service Representative to support our Transportation Division. In this fast-paced role, you will serve as a key point of contact for customers, ensuring timely communication, accurate shipment tracking, and seamless coordination with internal teams.

This position is ideal for someone who thrives in a high-volume environment, can multitask across multiple platforms, and delivers exceptional service with professionalism and urgency.

What You’ll Do

Respond to customer inquiries via phone, email, and Microsoft Teams in a timely and professional manner
Track shipments and provide real-time updates to customers
Coordinate with internal teams to ensure efficient transportation operations
Manage multiple tasks and communication channels simultaneously
Resolve issues proactively and maintain strong customer relationships
Maintain accurate records of customer interactions and shipment activity

What We’re Looking For

1+ years of customer service experience (transportation/logistics preferred)
Strong communication skills (phone and email) — required
Ability to multitask in a fast-paced environment (handling Teams, email, and phone simultaneously)
Proficiency in Microsoft Office, especially Excel (must be comfortable working with data)
Strong computer skills and ability to learn new systems and customer portals
Excellent interpersonal skills with a proactive, team-oriented mindset
Commitment to timely communication with internal and external stakeholders