Front Office Manager – Lawrenceville, NJ
The Front Office Manager oversees daily front office operations, staff performance, patient service, scheduling, and administrative workflows while ensuring compliance with practice policies and procedures.
Responsibilities:
- Hire, train, supervise, schedule, and manage front office staff, including performance and disciplinary matters.
- Ensure adequate staffing and efficient daily patient flow.
- Oversee opening/closing procedures and daily office preparation.
- Address patient questions, concerns, and complaints.
- Ensure accurate patient registration and completion of required documentation through Phreesia.
- Monitor accurate and timely scanning of medical records and documents into patient charts.
- Collaborate with leadership to implement front office protocols and improve workflows.
- Manage office supply inventory and submit medical supply requests.
- Process payroll for assigned staff/offices.
- Perform and oversee EMR functions, including scheduling, registration, copayment collection, and data entry.
- Maintain HIPAA compliance, patient confidentiality, and accurate documentation.
- Assist clinical and administrative leadership with additional operational needs as assigned.
- Assist the Clinical Lead, Director of Front Office Operations, Executive Director, and other leadership with additional responsibilities as assigned.
Qualifications
- Minimum 2 years of management or supervisory experience, preferably in a medical practice or healthcare setting.
- Experience and working
knowledge of Motor Vehicle Accident (MVA) insurance and related workflows is
required.
- Minimum 2 years of experience using an Electronic Medical Record (EMR) system.
- Experience with patient scheduling, registration, insurance verification, copayment collection, and medical front office workflows.
- Experience training, supervising, scheduling, and providing performance feedback to staff.
- Knowledge of HIPAA, patient confidentiality, and proper handling of PHI.
- Strong leadership, organizational, time management, problem-solving, and conflict-resolution skills.
- Ability to manage multiple priorities effectively in a fast-paced healthcare environment.
- Excellent written and verbal communication skills and the ability to interact professionally with patients, providers, staff, and leadership.
- Strong attention to detail and ability to maintain
accurate documentation.
- Proficiency with Microsoft Office/Microsoft 365 and general computer applications.
- Payroll/timekeeping experience preferred.
- High school diploma or equivalent required; associate or bachelor's degree in healthcare administration, business administration, or related field preferred.
