Job Summary:
The Customer Service Representative is the front line of Elovate's customer experience. In this role, you will handle inbound and outbound contacts — via phone, email, and chat — from members of the public, city agencies, and other stakeholders with questions or concerns related to automated traffic enforcement citations. You will also be required to complete some CiteWeb correspondence tasks, You will be responsible for resolving inquiries accurately and professionally, following established guidelines to ensure every interaction reflects Elovate's commitment to quality service and program integrity.
Job Description:
Customer Inquiry & Issue Resolution
Provideaccurate, professional, andtimelyresponses using established scripts, knowledge bases, and program guidelines.
Process citation-related transactions including payment inquiries, hearing requests, appeals, and account updates.
Outbound Contact & Follow-Up
Data Entry & Record Management
Meet individual performance targets including call handling time, first-contact resolution, quality scores, and SLA adherence.
Worker Type:
Regular
Number of Openings Available:
0
