Job Summary
Senior Field Engineer is tasked with providing installation, advanced maintenance and repairs on ATM's and other equipment at various client sites.
Qualifications Required
- High School Diploma
- Ability to develop positive working relationships with individuals both inside and outside of the company
- Ability to communicate effectively with co-workers, customers, and vendors
- High degree of accuracy and attention to detail
- Ability to work independently and as part of a group
- Must have the ability to work a flexible schedule; occasional evening and weekend work may be required as job duties demand
- Must be able to work a standard 40-hour work week and overtime as needed including occasional weekends
- Valid driver's license
Qualifications desired
- Minimum 5 years Electro-Mechanical experience
- Ability to perform electronics testing and measurements
- Must be able to repair electronic and mechanic sub-assemblies.
- Knowledge of multi meter and power supply
- Problem solving skills
- Documentation skills
Essential Duties and Functions
- Attend an advanced training class on one or more ATM models
- Complete manufacture training on specific ATM model
- Demonstrate the ability to diagnose and repair major faults relating to media jams, network malfunctions and power issues
- Perform repairs and maintenance on ATMs in designated areas as directed by the Dispatch Department
- Complete installation of new ATMs
- Provide on-site training to branch personnel as needed
- Work with manufacture support teams when necessary
- Open case files with manufacture support, follow through and implement fixes based on findings
- Provide technical support to all Associate Field Engineers
- Utilize company provided equipment and tools to resolve equipment malfunctions
- Assist in setting technician protocols for new business or customers
- Demonstrate excellent technical and customer relation skills
- Daily completion and submission of all required paperwork to include timesheets, expense reports, mileage logs, inventory reports and work orders
- Provide training to AFE, FE when required
- Other duties as required
Essential Duties and Functions
- Attend an advanced training class on one or more ATM models
- Complete manufacture training on specific ATM model
- Learns and becomes proficient in the diagnosis and repair of new and complex products
- Demonstrate the ability to diagnose and repair major faults relating to media jams, network malfunctions and power issues
- Perform repairs and maintenance on ATMs in designated areas as directed by the Dispatch Department
- Complete installation of new ATMs
- Provide on-site training to branch personnel as needed
- Work with manufacture support teams when necessary
- Open case files with manufacture support, follow through and implement fixes based on findings
- Provide technical support to all FEs
- Utilize company provided equipment and tools to resolve equipment malfunctions
- Assist in setting technician protocols for new business or customers
- Demonstrate excellent technical and customer relation skills
- Daily completion and submission of all required paperwork to include timesheets, expense reports, mileage logs, inventory reports and work orders
- Provide training to AFE, FE when required
- Other duties as required
Success factors/job competencies:
- High attention to detail and accuracy
- Ability to work effectively and efficiently in a fast-paced environment, prioritize workload and meet deadlines
- Attend work on a regular and predictable basis
- Uphold the highest standard of integrity, honesty and ethical behavior
- Complete assigned tasks in a safe manner and in a constant state of alertness
- Uphold company policies and standards of conduct
- Work in a cooperative manner with managers, supervisors, coworkers, customers, vendors and the public
- Possess a valid and unexpired driver's license the ability to be an insured driver
- Demonstrate the technical proficiency needed to advance to Technical Specialist
Position Type
Physical Demands
- Ability to lift, push, pull and move at least 50lbs. Consistently stand, walk, kneel, and crouch for long periods of time.
- Includes both an indoor office environment and a warehouse environment. Periods of exposure to extreme temperatures are possible.
- Consent to extensive background screening which includes: criminal, credit, driving and drug test
