Each teammate is a valued part of the repair process. We support each team member with the tools and technology needed to succeed. Cutting-edge estimating software and management systems to assist with efficient and accurate estimates. Fully staffed front offices, parts managers, and all the training you can handle. Join our customer-first way of doing business and help improve the industry.
Position Summary
The Collision Estimator is responsible for managing the repair process from initial vehicle inspection through final delivery. This role develops accurate repair plans, communicates effectively with customers, insurance partners, and production teams, and ensures repairs are completed safely, efficiently, and in accordance with OEM procedures. The ideal candidate has strong technical knowledge of collision repair, exceptional customer service skills, and the ability to manage multiple repairs while delivering an outstanding customer experience.
Key Responsibilities
- Greet customers and perform comprehensive vehicle inspections to assess collision damage.
- Prepare complete and accurate repair estimates and blueprints using approved estimating systems.
- Develop detailed repair plans following complete vehicle teardown.
- Explain the repair process, estimated timelines, and repair expectations to customers.
- Open and maintain repair orders in compliance with company, DRP, and regulatory requirements, including BAR compliance where applicable.
- Verify all required authorizations and documentation are obtained before repairs begin.
- Conduct vehicle check-in with customers at the time of drop-off.
- Coordinate with technicians and production staff to ensure repair plans are properly communicated and executed.
- Follow current OEM repair procedures and manufacturer guidelines throughout the repair process.
- Communicate repair status updates to customers, insurance partners, and internal team members.
- Identify and process supplements as additional damage is discovered.
- Manage total loss documentation and administrative processes when applicable.
- Prepare all final paperwork, including repair orders, invoices, DRP documentation, and customer delivery packets.
- Perform final quality control inspections, including road testing when required, prior to vehicle delivery.
- Review completed repairs with customers during vehicle delivery and address any questions or concerns.
- Maintain strong working relationships with insurance carriers, customers, and internal team members.
- When applicable, drive vehicles for damage assessments, road testing, or other job-related purposes to support accurate estimates, verify repairs, and ensure vehicle safety and quality.
- Perform other duties as assigned to support shop operations and deliver an exceptional customer experience.
Qualifications
- Must be at least 18 years of age.
- Minimum of three (3) years of automotive collision repair or estimating experience.
- Strong knowledge of collision repair procedures, estimating, and blueprinting.
- Proficiency in customer service and sales-oriented communication.
- Experience with CCC ONE estimating software preferred.
- I-CAR certification or training preferred.
- State appraisal license if required by state.
- Working knowledge of OEM repair procedures and insurance carrier requirements.
- Excellent verbal and written communication skills.
- Strong organizational, problem-solving, and time management abilities.
- Ability to read and interpret repair procedures, work orders, and technical documentation.
- Ability to multitask and thrive in a fast-paced, production-driven environment.
- Valid driver's license with a clean driving record.
