Program Manager, Product Immersion & Testing

Meta • Full-time • New York, New York, United States • 1d ago

Meta is building the future of human connection through technology. Our family of apps and services connects billions of people worldwide, empowering them to share what matters most and bringing people closer together. Central to our mission is ensuring our products meet the highest standards of quality and user satisfaction. The Product Immersion & Testing Team within Business Product Marketing (BPM) is seeking a Program Manager who is passionate about customer insights, testing, launching, and scaling Meta's newest business and marketing solutions. We accelerate business growth and product development by integrating the voice of the customer into our product marketing flywheel, leveraging insights to drive impactful strategies and outcomes. As an ideal candidate, you have experience navigating ambiguity, defining project scope independently, and aligning stakeholders around a clear plan of action. You have a proven track record of managing complex projects, collaborating across Product Management, Engineering, Data Science, Product Marketing, and leveraging customer insights and data analysis to inform decisions. You have deep experience with Meta's business tools (e.g., Ads Manager), marketing, and measurement, and you have experience distilling complex ideas into actionable insights.

Responsibilities

Lead Product Immersion & Testing Initiatives: Manage, monitor, and recruit for product tests (alpha, beta, GA) and immersions, driving delivery of multiple projects as the main point of contact for Product, Sales, and Data Science
Planning and Strategy: Define goals, identify clients, coordinate logistics, and compile key information into briefs for immersion and testing projects
Cross-Functional Collaboration: Work extensively with Product Managers, Product Marketing, Data Science, Engineering, and User Research to scope immersion and test design/requirements, manage logistics, and surface insights to influence for product and business outcomes (product changes, roadmap impact)
Communication: Effectively communicate relevant insights and findings to cross-functional teams, influencing roadmap prioritization and developing solutions to fix problems at scale
Process Improvement: Inform, influence, and execute new processes based on analysis and impact metrics to improve efficiency and quality of support
Issue Resolution: Troubleshoot and problem-solve issues (bugs, feature requests, product confusions) during testing and immersions, utilizing escalation paths and updating stakeholders
Travel: Support in-market experiences, with up to 20% travel (including international)

Minimum Qualifications

BA/BS degree in a relevant field (e.g., Marketing, Business, Communications, or related field)
4+ years' experience in program/project management, customer service, marketing, user/UX research, operations, or product testing
4+ years' experience managing, tracking, and measuring digital marketing campaigns
Experience initiating and driving projects to completion with minimal guidance
Experience building relationships with cross-functional teams, delivering impact through communication and influence
Experience implementing processes/programs to improve product or team performance
Confidence working independently and leading cross-functional teams
Understanding of product development, market research, and testing principles
Strategic thinking and problem-solving skills
Experience with internal project management tools and escalation paths

Preferred Qualifications

Comfortable dealing with high-pressure, fast-moving, and ambiguous problems
Demonstrated ability to integrate AI tools to optimize/redesign workflows and drive measurable impact (e.g., efficiency gains, quality improvements)
Experience with Ads Manager and/or other Meta ad platform interfaces
Experience working with a broad range of customers or user segments
Demonstrated ongoing AI skill development (e.g., prompt/context engineering, agent orchestration) and staying current with emerging AI technologies
Experience adhering to and implementing responsible, ethical AI practices (e.g., risk assessment, bias mitigation, quality and accuracy reviews)
Experience with A/B testing
Experience contributing at both strategic and operational levels

$97,000/year to $139,000/year + bonus + equity + benefits