Sales Support Specialist

Robertet, Inc. • Full-time • Mount Olive, New Jersey, United States • $20 - $25 / hour • 11h ago

Summary:

The Sales Support Specialist provides critical assistance to the Sales Team by delivering comprehensive sales support, collaboration, and follow up for all customer issues, acting as the direct back up to the account managers assigned. He/She/They facilitates timely delivery and follow up on samples, pricing, and documentation in addition to project leadership and coordination in order to contribute professional and prompt service to customers and to assigned projects for the Ingredients team.

Essential Duties & Responsibilities:

Collaborate with sales team as required on all presales matters associated with the corresponding customer base.
Support Customer Service Representatives on assigned accounts, and act as a back-up in case of absence or vacation.
Provide sales support for key accounts.
Serve as liaison between Account Managers and QC/Regulatory/Accounting/Customer Service/Production/Planning and any other relevant department for presales issues.
PV Project management – create project and requirements, workstream projects, Business Alert projects and manage project lifecycle.
PV Trading Partner Management – create, maintain, update and archive Trading Partner contact for customers not yet available in PV for Project and Sample requests
PV Sample Request Management– create and manage library SR and enter feedback.
Ensure project briefs are managed with comprehensive and accurate information and coordinate subsequent submission to clients including sampling and communication with customers as needed.
Organize projects to ensure we are meeting customer expectations and limit, if not avoid, delays.
Manage CRM Projects and opportunities pipeline.
Receive and enter sample requests and pricing into the associated operating systems.
Manage prospect lists and account management of prospects.
File and maintain customer contracts and sales agreements.
Follow up with customers, in conjunction with direction from sales, for results on pending samples, projects, and quotations.
Ensure timely communication with internal and external customers.
Liaise with Regulatory and QA in order to complete questionnaires from Ingredient customers and submit in the time frame required.
Complete RFQ’s following direction and pricing instruction from Account Managers
Take initiative to perform thorough investigation of any matter related to customer base, by collecting data, presenting facts and providing suggestions to salesperson, manager, or other appropriate departments in an organized and reasonable manner for follow up and resolution.
Maintain continual contact with customers regarding pending presales issues and once resolved, contact customer to ensure matter was resolved to customer’s satisfaction.
Coordinate with sales, customer service leadership. and executive management to define pre-sales support initiatives.
Collaborate with Marketing / Business Development to manage leads and process for SEO activity and Ecom Platforms.
Assist sales team on sales calls and/or visits as needed.
Schedule and attend project, customer, or other related meetings.
Understand and execute all necessary ISO requirements.
Participate in evaluation and improvement of metrics data.
Handle any related sales coordinator and customer service project or other duties as assigned.

Competencies:

Capacity to build professional relationships with customers using politeness, patience, and diplomacy.
Acute attention to detail and accuracy.
Well organized with ability to multi-task while setting the correct priorities.
Adept at project management and cross functional collaboration.
Exceptional written and verbal communication skills.
Possess a can-do attitude, strong work ethic and team player mentality.
Strategic thinking and decision making
Excellent communication skills
Strong capacity to define problems, collect and analyze data, establish facts, draw valid conclusions, deal with complex problems, and resolve issues.

Qualifications:

Required:

High School Diploma or GED
Fluency in English
Knowledge of Microsoft Office; Word, Excel, PowerPoint, Office 365

Preferred:

College degree in related field
Knowledge of Oracle
Minimum 2 years’ experience in related field

Work Environment:

General office environment with adequate lighting, temperature and minimal noise level
Minimal time required in warehouse environment with exposure to noise, dust and odors

Physical Demands:

Work is sedentary in nature but may require standing and walking during various times of the day
While performing duties of this job, the employee is regularly required to see, talk, hear and use hands to control, handle or feel

Reasonable Accommodations:

Reasonable accommodation may be provided to qualified individuals with disabilities in order to perform the Essential Duties & Responsibilities of the position so long as it does not impose significant difficulty or expense on the company.