We are looking for people who enjoy helping others to successfully answer telephone calls from customers inquiring about goods and services from clients of Five Star Solutions, while providing high-quality service with a helpful, professional attitude.
This particular project is assisting clients with their seasonal holiday ordering from fruit baskets to steaks!
This is a Bring Your Own Device position to work-at-home for individuals living in the states of: Alabama, Georgia, Idaho, Indiana, Iowa, Kansas, Louisiana, Michigan, Mississippi, Nevada, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Texas, Tennessee, Utah, Virginia, West Virginia, Wisconsin, and Wyoming.
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Qualifications
- Previous 3-6 months customer service or customer support experience preferred
- Previous 3-6 months call center or office background experience a plus
- Basic computer skills
- Quick learner and able to work independently
- Strong phone and verbal communication skills along with active listening
- Must be 18 years of age
- A background check applicable with state and federal laws will be required
Responsibilities
- Manage large amounts of inbound or outbound calls in a timely manner
- In this role, you'll take the lead in addressing customer questions and concerns on all products and services through multiple communication channels such as phone, email and/or chat
- Follow communication "scripts" when handling different topics
- Identify customers' needs, clarify information, research and provide solutions and/or alternatives
- Access company and client resources provided to accurately handle the call
- Seize opportunities to upsell products when they arise
- Skillfully change from one task to another without loss of efficiency or composure
- Be available at your desk, maintaining punctuality and attendance at all scheduled times
- Remain positive and professional in all customer interactions
- Flexibility to cross train as requested
Bring Your Own Device (BYOD)
- This position requires you to provide your own equipment and workspace.
- Must have verified internet service(secure, reliable and dedicated high speed is required to support business needs) and an established dedicated work area (desk, chair, electrical outlet, direct LAN connection.)
Hardware/Software Requirements:
- Processor: Intel® Core™ i5-8250U Series or greater
- Memory: 8GB on Windows 10 or higher 64 bits
- Screen Resolution: 1280x768 or higher, 1 monitor required (dual monitors preferred)
- USB headset
- Click here for an example
- No Chromebooks, netbooks, or any type of tablet (Must be a laptop or a desktop)
- Up-to-date antivirus software must be installed on the platform and a recent scan completed. (Will be checked prior to allowing login to system)
- Firewall must be enabled (Will be checked prior to allowing login to system)
- Click her for the BYOD policy for full detailed list of requirements
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$14 - $14 an hour
Shift differential(extra $1/hr nights & wkds)
Work hours - Shifts between 8:00am-10:00pm (EST) ; Work Days - Mon-Fri & Every Other Weekend
Paid Training - typically 1-3 days in length from 9:00am-6:00pm (EST)
Status - Temporary; 20-40 hours per wk.
Can turn into regular FT or PT employment pending attendance & performance pending business needs
Position expected till last till Christmas
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Five Star Solutions values diversity and is committed to cultivating a professional, diverse workforce by hiring the best people available and providing the best service possible to our customers. Five Star is an EOE/Veterans/Disabled/LGBT employer and participates in the E-verify program.
