IT Service Management Specialist

NYC IT Inc • Full-time • New York, New York, United States • $77k - $87k / year • 7h ago

Benefits:

12 Paid Holidays per Year
Paid Sick Leave – 10 days per year for applicable new employees
Paid Annual Leave / Vacation
Flexible Spending Accounts (FSA)- Health Care FSA - Dependent Care Ass
NYCE IRA – Traditional and Roth IRA options
Deferred Compensation Plans – 457 and 401(k)
Pension / NYCERS Retirement System
Prescription Drug Coverage
Vision Coverage
Dental Coverage
Health insurance

We are looking for an experienced Job Administration / Production Control Technician to support a government technology environment in New York City.

This role is ideal for professionals with experience in production control, job scheduling, batch processing, mainframe operations, UNIX, or PeopleSoft environments.

Key Responsibilities

Monitor production job flows using CA Workload Automation DE (dSeries) or a similar scheduling platform.
Monitor jobs running across z/OS, UNIX, and PeopleSoft environments.
Troubleshoot job failures and identify the general cause of production issues.
Escalate critical failures to appropriate technical teams.
Establish and maintain job-flow dependencies.
Execute and troubleshoot test flows.
Document production issues, job failures, and scheduling problems.
Support batch processes and cycle flows.
Perform occasional software migrations to production and test environments.

Qualifications

3–5 years of related scheduling/production control experience.
5+ years of experience troubleshooting and documenting critical job failures and scheduling issues.
5+ years of hands-on experience with schedulers, batch processes, and cycle flows.
Experience with CA Workload Automation DE, z/OS, JCL, TSO/ISPF, UNIX, PeopleSoft, or related technologies is highly preferred.
Strong communication, analytical, organizational, and problem-solving skills.

Preferred Technical Skills

CA Workload Automation DE / dSeries
z/OS and JCL
TSO/ISPF
GDGs, File-AID, IDCAMS
Mainframe compile, link and bind
UNIX
PeopleSoft / PeopleTools / Process Monitor
FTPS / Connect:Direct
PuTTY / WinSCP
IMS
ClearQuest / ClearCase
Microsoft Word and Exce

Education

Bachelor's degree in Computer Science, Engineering, or a related field with relevant experience, or an equivalent combination of education and experience.

Schedule

3 consecutive days per week | 7:30 AM – 8:00 PM

The schedule includes weekends and holidays and rotates between Monday–Wednesday and Thursday–Saturday on a predetermined schedule.

Work Authorization

We only hire individuals who are authorized to work in the United States. Eligible candidates include U.S. citizens, Green Card holders, and individuals with valid U.S. work authorization visas.

Please submit your updated resume and highlight your experience with production control, job scheduling, batch processing, mainframe/UNIX environments, and troubleshooting.