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Description
At United, we fly into airports around the entire world. And we need a whole team of people to keep things running in tip-top shape! From the exceptional service at the check-in counter to the departure gate, and even behind the scenes making sure your checked bags arrive with you, our Airport Operations team keeps operations at our airports running smoothly every single day.
Job Overview and Responsibilities
Leads a team of over 200 employees, both union and non-union. Responsible for coordinating operational performance delivery, tracking, and reporting, implementing performance improvement initiatives, facilitating cross-divisional communication, and overseeing short- and long-term planning functions at EWR, including flight scheduling and NOC partnership. Acts as the primary liaison with Federal and City agencies, leading coordination efforts with the airline community. Accountable for promoting the Station Safety Culture. Demonstrates a high level of expertise in operations, management, coordination, technology, and financial subject areas. Proven track record of making well-informed decisions through careful planning, constant improvement, analytical thinking, dedicated leadership, and an outstanding dedication to delivering exceptional operational performance. Committed to achieving results through effective leadership, direction, alignment, and motivation. Coordinate all EWR Summer, winter operations and Move team functions as well as the primary liaison for local ATC and the UA system and local ATS team.
Station Operational Performance
- Serves as the station quarterback, leading operational performance
- Ensures Performance metrics achievement, through tracking, reporting, and analysis
- Responsible for management of SOC policies/programs and goal achievement
- Primary Liaison for United Express operations and our NOC (network ops center)
- Responsible for leading all Winter operations functions, including deicing aircraft, snow removal, and schedule strategy
- Responsible for running the Move team. Ensuring ground movement of aircraft safety and efficiently
Station Safety & Security
- Ensures departmental Aircraft Damage & LTI goal achievement
- Participates in Cross Divisional Safety Committee (Safety & Accident Review Boards meeting actions)
- Primary Responsibility for Security Plan development and execution (AOSSP, GSC, and Oversight)
- Responsible for Station Emergency Procedures and Emergency Response plan implementation
- Serves as Government agency liaison for United Airlines (TSA, FAA, DIA, CBP, DPD, DFD)
Financial Performance
- Manages a $10 million expense budget
- Taxi Time Reduction
- APU Burn Reduction
Employee Activities
- Ensures Courteous, Caring & Respectful work environment.
- Responsible for implementing training programs
- Build a strong team and fosters a positive employee culture
- Supports community engagement functions
- Supports talent management and succession planning
This role is 100% onsite at Newark Airport.
United values diverse experiences, perspectives, and we encourage everyone who meets the minimum qualifications to apply. While having the “desired” qualifications make for a stronger candidate, we encourage applicants who may not feel they check ALL of those boxes! We are always looking for individuals who will bring something new to the table!
Qualifications
What’s needed to succeed (Minimum Qualifications):
What will help you propel from the pack (Preferred Qualifications):
- Previous experience managing operations in a unionized setting
- Extensive expertise in Hub operations including customer service, ramp operations, and business insight
- Motivated individual that has demonstrated leadership ability in large department environment.
- Outstanding interpersonal skills and Project Management Experience
Demonstrates an understanding of the capabilities and limitations of generative AI tools and effectively leverages them to support research, analysis, content creation, and problem-solving. Apply critical thinking to validate AI-generated outputs while adhering to organizational policies for responsible AI use, data privacy, and security.
United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status, and other protected status as required by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact JobAccommodations@united.com to request accommodation.
The base pay range for this role is $201,400.00 to $262,250.00.
The base salary range/hourly rate listed is dependent on job-related, factors such as experience, education, and skills. This position is also eligible for bonus and/or long-term incentive compensation awards.
You may be eligible for the following competitive benefits: medical, dental, vision, life, accident & disability, parental leave, employee assistance program, commuter, paid holidays, paid time off, 401(k) and flight privileges.
United Airlines is an Equal Opportunity Employer. We recruit, employ, train, compensate, and promote without regard to race, color, religion, national origin, gender identity, sexual orientation, disability, age, veteran status, or any other protected category under applicable law. We provide reasonable accommodations for applicants and employees with disabilities. To request an accommodation, contact
JobAccommodations@united.com
