Director of Outpatient Services – Job Description
The Thrive Network
| Item |
Detail |
| Reports to |
Executive Director |
| Direct reports |
Outpatient clinical staff, outpatient office staff, quality/compliance personnel, and designated clinical staff |
| Employment status |
Full-time, salaried, exempt |
| Direct client-facing hours |
Minimum of 18 hours per week, in addition to director responsibilities |
Position Summary
The Director of Outpatient Services leads Thrive's outpatient services across the Cherry Hill, Clementon, and Egg Harbor Township locations. The Director also leads the organization's quality improvement, quality assurance, compliance monitoring, and performance improvement activities.
The Director provides direct client care and clinical supervision while holding organization-wide responsibility for monitoring quality and improving clinical and operational performance. The Director identifies performance gaps, develops corrective strategies, monitors their implementation, and reports quality trends to the Executive Director.
Site Schedule
| Location |
On-site schedule |
| Cherry Hill |
2 days per week |
| Clementon |
2 days per week |
| Egg Harbor Township (EHT) |
1 day per month |
On the week of the EHT visit, the EHT day replaces one Cherry Hill or Clementon day. Specific weekdays are set with the Executive Director. Required work travel within New Jersey and Pennsylvania is covered by salary; travel outside those states is reimbursed under Thrive's travel policy.
Essential Responsibilities
Direct Client Care
- Maintain a minimum of 18 direct client-facing hours per week, in addition to director responsibilities.
- Complete timely, compliant documentation for all direct client services.
- Balance client care with site leadership, supervision, and quality responsibilities.
Outpatient Site Leadership
- Maintain the on-site schedule at Cherry Hill, Clementon, and EHT.
- Serve as the leadership contact for outpatient staff at each location.
- Monitor outpatient service delivery, capacity, staffing, referrals, and site operations.
- Lead outpatient growth, including increasing billable session volume.
- Address site-specific concerns and escalate to the Executive Director as needed.
Clinical Supervision and Staff Management
- Provide clinical supervision and consultation to assigned staff, including on complex clinical and documentation issues.
- Set performance expectations, conduct evaluations, and provide coaching and corrective feedback.
- Participate in hiring, onboarding, discipline, and termination recommendations.
- Support clinicians' competency and professional development, and identify training needs.
Office Staff Management
- Supervise office staff at the outpatient locations, including front desk, intake, scheduling, and billing support.
- Set expectations for client intake, scheduling, insurance verification, and front-desk service.
- Conduct performance evaluations, provide coaching and corrective feedback, and participate in hiring and discipline decisions.
- Ensure office coverage and smooth day-to-day operations at each site.
- Monitor office workflows that affect billable sessions, such as intake speed, scheduling fill rates, and cancellations.
Quality Improvement
- Develop and maintain the organization's Quality Improvement Plan.
- Set measurable quality standards and monitor organizational performance.
- Identify trends, deficiencies, and opportunities for improvement.
- Lead performance-improvement initiatives and track corrective actions through completion.
Quality Assurance and Compliance
- Conduct or oversee clinical and administrative chart audits.
- Review documentation for compliance with organizational, regulatory, payer, and contractual requirements.
- Review incidents, complaints, and grievances, and recommend corrective actions.
- Assist with internal and external audits and maintain quality and compliance records.
- Identify organizational risks and escalate significant concerns to the Executive Director.
Data, Reporting, and Training
- Maintain quality dashboards and track organizational KPIs.
- Analyze trends and prepare regular reports and recommendations for the Executive Director.
- Develop and deliver quality, documentation, and compliance training.
- Collaborate with the Directors of School Services and Internship Training on performance concerns.
- Participate in leadership meetings and organizational planning.
Authority and Accountability
The Director of Outpatient Services is accountable for direct client care, outpatient site leadership and growth, office staff and operations, quality standards and monitoring, clinical oversight, corrective action, and organizational improvement. The Director's quality responsibilities extend across the entire organization, not only outpatient services. The Director independently resolves routine clinical, staffing, and operational issues and escalates matters requiring executive-level action.
Key Performance Indicators
- Direct client-facing hours (minimum 18 per week)
- Weekly billable outpatient sessions and growth over baseline
- Adherence to the site schedule
- Documentation and chart-audit compliance
- Clinical supervision and performance-review completion
- Corrective-action completion and repeat deficiencies
- Incident-review completion and complaint-resolution timelines
- Required training completion
- Quality-improvement initiatives completed
- Audit findings
- Intake-to-first-session time and scheduling fill rate
- Staff retention, including office staff
Required Competencies
Clinical supervision, direct clinical practice, outpatient program leadership, quality improvement and assurance, behavioral health compliance, auditing, data analysis, risk identification, corrective-action planning, clinical documentation, staff training, and leadership.
Qualifications
- Master's degree in social work, counseling, marriage and family therapy, or a related field.
- Active, unrestricted New Jersey independent clinical license (LCSW, LPC, or LMFT), with credentialing for Medicaid and commercial payers.
- Clinical supervision experience, with trauma-informed training aligned with Thrive's model.
- Reliable transportation to travel between Thrive locations.
