The Operations Manager provides day-to-day operational leadership for multiple ambulatory urgent care practices within St. Joseph's Health Physician Network. This role is accountable for driving efficient, patient-centered practice operations that support clinical quality, patient access, provider productivity, employee engagement, regulatory compliance, financial performance, and consistent execution of organizational priorities.
The Operations Manager translates organizational and service line initiatives into operational execution by partnering with physicians, supervisors, and interdisciplinary departments to optimize workflows, standardize practice operations, implement quality and population health initiatives, improve operational performance through data-driven decision-making, and achieve departmental goals.
Serving as the primary operational resource for assigned practices, the Operations Manager is responsible for implementing performance improvement and value-based care initiatives, developing frontline leaders, strengthening operational accountability, and ensuring consistent operational excellence across all assigned locations
Qualifications
Education, Experience, Knowledge, Skills and Abilities Required:
- Associates Degree in Business, Healthcare Administration or related field.
- Minimum of 3 to 5 years of healthcare operations and leadership experience managing operations for multiple ambulatory Urgent Care or Multi-Specialty physician practices.
- Experience supporting population health initiatives, quality improvement programs, value-based care, and physician practice operations.
- Ability to communicate and work effectively with all levels of management, physicians, clinicians, support staff and customers.
- Must possess a strong process improvement and financial management expertise.
- Ability to work independently, prioritize tasks, and meet deadlines.
Education, Experience, Knowledge, Skills and Abilities Preferred:
- Bachelor's or Masters Degree in Business, Healthcare Administration or related field.
- Knowledge of EHRs, practice management systems, and healthcare operations best practices. Epic or Cerner/Oracle preferred.
- 5 to 7 years of healthcare operations and leadership experience managing multiple ambulatory physician practice operations.
- Extensive knowledge of Electronic Medical Records (EMRs), healthcare regulations, accreditation, quality standards, and patient safety.
- Knowledge of performance improvement methodologies, statistical principles, and research methodologies.
- Advanced informatics and analysis skills to plan, manage, and mitigate risk in process deployment and transformation.
- Project management experience.
St. Joseph’s Health is recognized for the expertise and compassion of its highly skilled and responsive staff. The combined efforts of the organization’s outstanding physicians, superb nurses, and dedicated clinical and professional staff have made us one of the most highly respected healthcare organizations in the state, the largest employer in Passaic County, and one of the nation’s “100 Best Places to Work in Health Care”.
Benefits Eligibility: (Full-time and Part-time Employees-over 20 hours a week)
- Competitive salary*
- Robust benefits with health, dental, Rx and vision plans
- 403b retirement plan options with company match**
- Health & Wellness*
- Non-Profit Health System – eligible for Federal Student Loan Forgiveness
- PTO, and paid holidays
- Tuition reimbursement
- Employee Assistance Program
- LTD : Long Term Disability
- Life Insurance Options
- Onsite Day care Program
*Available for Per Diem Employees and Part-time Employees working under 20 hours per week.
**403b Company Match not applicable for Per Diem Employees and Part-time Employees working under 20 hours per week.
Pay transparency: St. Joseph’s Health provides a salary range to comply with New Jersey Law. The rate of pay for each position will be determined based on a variety of factors including the candidate's relevant experience, qualifications, skills, etc.” The salary range does not include incentives, differential pay or other forms of compensation.
St. Joseph’s University Medical Center is an academic tertiary care medical center and state designated trauma center, located on the Paterson campus, regularly accepts referrals of difficult or unusual cases from other hospitals and physicians and performs both complex and routine procedures.
The Medical Center offers a full complement of specialty and subspecialty services including ambulatory, behavioral health, cardiovascular, emergency/trauma, internal medicine, neuroscience, oncology, orthopedic/spine, rehabilitation, surgical specialty, women’s health, imaging and pediatrics.
The nursing team at St. Joseph’s University Medical Center, which includes St. Joseph’s Children’s Hospital, has held the Magnet Award for Nursing Excellence, the profession’s highest honor, since 1999. They are also recipients of the prestigious 2010 Magnet Prize™ - one of only 8 Magnet-designated hospitals to ever receive The Magnet Prize, and the only one worldwide to receive the 2010 award.
