Project Manager - Eurofins Environment Testing Northeast - Edison, NJ

Eurofins • Full-time • Edison, New Jersey, United States • 7h ago

Company Description

Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins laboratories work with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic, and labelling is accurate.

Eurofins is dedicated to delivering testing services that contribute to the health and safety of society and the planet, and to its corporate responsibility to protect the environment and ensure diversity, equity, and inclusion across the entire network of Eurofins companies.

Job Description

This is an entry level position into the area of project management. The Project Manager I (PM I) is accountable for coordinating and managing clients’ projects through all phases of laboratory operations, including project set-up and maintenance, login review, communication of analytical issues, client account maintenance, reporting, invoicing, bottle orders, client pickups, and identification of work share facilities. The PM I role fosters and develops client relationships in support of the laboratory mission.

Essential Duties and Responsibilities

Project Set-up:

Review and set up project in LIMS (laboratory information management system)
Add notes, review documentation, manage orders and contracts
Communicate project details to Operations
Initiates project kick off with client and applicable staff
Works with Operations to ensure the lab has capacity for the work
Create bottle orders and schedule couriers/field samplers
Ensures regulations and requirements are met, initiates approval process, generates accounting software requisition

Sample Receipt:

Manages incoming work
Reviews and resolves any sample log-in issues, sends client sample receipt confirmation
Informs client of any log-in discrepancies
Reporting:
Review job list daily and manage due dates
Communicate any expected delays to client
Review reports, confirms the information is correct, issues final report to client by due date
Data upload, completes and submits state reporting forms
Compiles case narratives

Invoicing:

Set up delivery route
Review final invoice before sending to client
Generates credit/debit memos, submits them for approval
Submits revised invoices
Initiates follow up calls to confirm correct invoicing
Work with collections on Accounts Receivable

Client Set-up:

Request new client review
Communicate lab capabilities to client, confirm sales assignments with Business Development Manager
Take new quote requests from clients, review contract requirements, review purchase orders
Submit purchase orders for approval

Account Maintenance:

Follow up calls and visits with clients
Provide technical support
Forward leads and opportunities to the sales team
Forecast upcoming work
Submit client complaints and participates in corrective action
Communicate issues/complaints to sales and follow up with clients

Quotes and Proposals:

Initiate project reviews with Operations, QA and subcontract labs
Quote generation and approvals
Confirm client contracts and pricing, confirm lab meets certification requirements
Create quotes, submit them for approval, send to clients
Update status in Laboratory Information Management System

Qualifications

Basic Minimum Qualifications (BMQ):

Education/Experience (BMQ):

Education: BS/BA in Chemistry/Sciences or related field (four years related experience may substitute for a degree

Experience:

6 months of client-relationship/customer service experience

Prefer some bench chemist or field experience

Requires additional lab training in methods and QA across multiple departments

Ability and/or Skills (BMQ):

Eurofins services, products, testing capabilities, technology, production, and support systems
Program specifications and laboratory procedures
Environmental regulations
Process improvement methods
Quality assurance program plan
Contract compliance
Laboratory methods and techniques
Basic knowledge of the LIMS
Strong interpersonal, communication and problem solving skills
Effective time management
Strong organizational skills
Leadership skills
Computer skills – using routine software applications such as Outlook, Office, Excel, Word, Access, and PowerPoint.
Multi-tasking
Adaptability and flexibility
Ability to ensure requirements for On-Time Delivery are met
Attention to Clients: Demonstrates a desire to understand customer needs; listens to what customers are saying and asks questions as appropriate; demonstrates awareness of client goals. Follows up with clients during projects and following project completion; keeps clients up to date about decisions that affect them; seeks the comments, criticisms and involvement of clients; adjusts services based on client feedback.
Technical Familiarity: Seeks information from a variety of sources in a variety of ways to respond to client’s technical questions about the project and to effectively communicate project status.
Customer Service Orientation: Strives to meet customer expectations and takes responsibility to resolve client complaints. Provides prompt, efficient and personalized assistance to meet the requirements, requests, and concerns of customers; provides thorough, accurate information to answer customers’ questions and inform them of commitment times or performance guarantees; actively looks for ways to help customers by identifying and proposing appropriate solutions and/or services; establishes boundaries as appropriate for unreasonable customer demands.
Is pleasant, courteous and professional when dealing with internal or external customers; displays a good-natured, cooperative attitude; is calm and empathetic when dealing with hostile customers.

Additional Information

Requirements:

Authorization to work in the United States indefinitely without restriction or sponsorship
Professional working proficiency in English is a requirement, including the ability to read, write and speak in English

Position is full-time. Monday - Friday 8am - 5pm with a one hour lunch. Candidates currently living within a commutable distance of Edison, NJ are encouraged to apply.

As a Eurofins employee, you will become part of a company that has received national recognition as a great place to work. we offer excellent benefits including comprehensive medical coverage, life and disability insurance, 401(k) with company match, paid holidays, paid time off, and dental and vision options.

*The benefits package offered will vary based on the employee's full-time or part-time regular status.

To learn more about Eurofins, please explore our website www.eurofinsus.com.

We support your development! Do you feel you don’t match 100% of the requirements? Don’t hesitate to apply anyway! Eurofins companies are committed to supporting your career development.

We embrace diversity! Eurofins network of companies believe in strength and innovation through diversity, being an Equal Opportunity Employer. We prohibit discrimination against employees or applications based on gender identity and/or expression, race, nationality, age, religion, sexual orientation, disability, and everything else that makes employees of Eurofins companies unique.

Sustainability matters to us! At Eurofins, we believe sustainability is at the heart of everything we do. Guided by our vision to be the Global Leader in “Testing for Life,” our mission to contribute to a healthier and safer world, and our core values, we are building a strong foundation for Environmental, Social, and Governance (ESG) initiatives. Eurofins’ commitment to sustainability begins within our own companies through a shared responsibility to people and the planet. With climate change posing an imminent threat, Eurofins and its many companies recognize their duty to proactively reduce or offset the environmental impact of essential operations while also helping our clients do the same—serving as a true ESG Enabler.

Find out more in our career page: https://careers.eurofins.com/

Company description: Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins laboratories work with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic and labelling is accurate.

The Eurofins network of companies is the global leader in food, environment, pharmaceutical and cosmetic product testing and in discovery pharmacology, forensics, advanced material sciences and Eurofins Scientific 2/2 March 2023 agroscience contract research services. It is one of the market leaders in certain testing and laboratory services for genomics, discovery pharmacology, forensics, advanced material sciences and in the support of clinical studies, as well as having an emerging global presence in Contract Development and Manufacturing Organisations. It also has a rapidly developing presence in highly specialised and molecular clinical diagnostic testing and in-vitro diagnostic products.

In over 35 years, Eurofins has grown from one laboratory in Nantes, France to 61,000 staff across a decentralised and entrepreneurial network of ca. 900 laboratories in 61 countries. Eurofins companies offer a portfolio of over 200,000 analytical methods to evaluate the safety, identity, composition, authenticity, origin, traceability and purity of biological substances and products.

In 2025, Eurofins generated total revenues of EUR 7.296 billion, and has been among the best performing stocks in Europe over the past 20 years.

Eurofins USA Environment Testing is a Disabled and Veteran Equal Employment Opportunity employer.