Field Clinical Engineer/Clinical Sales Support

Kardion • Full-time • Remote (New York, New York, United States) • 15h ago

Summary
Location: New York, NY
Travel: Up to 80%

About Kardion
Kardion is a medical device company advancing innovative technology to improve patient outcomes, racing to be the first approved competitor to the incumbent. As we continue to scale our U.S. headquarters in Irvine and strengthen our global operating model, we are seeking a Field Clinical Engineer / Clinical Sales Support professional to work directly with physicians and catheterization lab staff to produce high-quality clinical evidence and support the sales team and customers during clinical cases upon commercialization.
Everyone operates with a high degree of independence, but exceptional and frequent team communication is critical. There are no lone wolves at Kardion. Each role contributes directly to company growth and to lasting value for patients, physicians, and stakeholders. Unrelenting drive, fierce competitiveness, a sense of urgency, and attention to detail are critical to succeeding in this position.

Position Summary
The Field Clinical Engineer / Clinical Sales Support professional supports Kardion’s field operations, including investigational device management, case coverage, and clinical site support. This individual will support clinical cases at sites across the U.S. during the pivotal trial, bringing expertise in both the technical aspects of each case and the conduct of clinical research.
This role actively drives and encourages study enrollment by supporting sites with inclusion/exclusion criteria and protocol-related questions, proactively identifying and addressing barriers to enrollment, and implementing solutions to support successful trial execution. Responsibilities include ensuring proper device use in accordance with the Instructions for Use (IFU), providing protocol guidance, and ensuring accurate, complete, and timely collection of procedural data. Upon commercialization, this role will transition to clinical sales support.
This is a remote role that requires meticulous planning, strong organizational skills, and clear communication with clinical sites and internal teams. The ideal candidate has strong clinical aptitude, a solid understanding of the catheterization lab, and the ability to build trusted relationships with physicians and site staff. A genuine interest in clinical trial conduct, research practices, and clinical data collection is essential. Travel may reach 80% during trial enrollment phases.

Responsibilities

Drives and encourages study enrollment by supporting sites with inclusion/exclusion criteria and protocol-related questions. Proactively investigates and removes obstacles to enrollment and implements solutions.
Ensures quality data acquisition during clinical cases and follow-up, including capturing procedure notes and feedback on techniques and tips to inform future training, retraining, or modified approaches.
Maintains knowledge of clinical sites, assessing physician interests, experience, and capabilities to support effective clinical engagement and study execution.
Supports clinical cases to ensure best-in-class study conduct in alignment with applicable training requirements, Instructions for Use (IFU), and study protocols.
Trains and mentors clinical staff on technical procedures, device operation, and general catheterization lab and procedural knowledge.
Supports the development and continuous improvement of study training materials and procedural resources, including trial tip cards, worksheets, and data collection tools.
Conducts device and procedural training during onsite visits, investigator meetings, and other clinical engagements.
Provides field-based clinical case support throughout the clinical trial lifecycle and transitions to clinical sales support upon product commercialization. Proactively communicates site and case experiences, observations, and challenges to management and cross-functional teams.
Ensures accurate investigational device accountability at clinical sites and within Kardion FCE records. Provides guidance and support to sites regarding returned products and product complaints, as needed.
Coordinates with the FCE Manager on product ordering, inventory management, and case supply requirements. Supports the RMA and site billing processes to ensure accurate product tracking and accountability.
Collects and communicates clinical site feedback on product performance, identifying opportunities for engineering improvements, product enhancements, and future design modifications.
Develops and maintains expertise in investigational and commercially available products, serving as a technical and clinical resource for device operation, in-case troubleshooting, and timely escalation of issues to Kardion.
Complies with company travel and expense policies, ensuring timely and accurate submission of expense reports.

Required Qualifications

Bachelor’s degree in engineering, science, or a related field.
Minimum of 3 years of experience in a medical device field clinical role.
Experience working on FDA pre-market or post-market trials.
Demonstrated knowledge of cardiovascular anatomy and cardiac catheterization lab procedures.
Demonstrated ability to build and maintain relationships with physicians and hospital staff as a technical advisor and to drive clinical activity.
Willingness and ability to obtain and maintain required vaccinations, vendor credentials, and other hospital access requirements in compliance with facility policies.
Strong clinical and technical aptitude, with the ability to understand and support complex medical devices and procedures.
Demonstrated adaptability and effectiveness in a fast-paced, early-stage company environment.

Preferred Qualifications

Demonstrates sound judgment and effective decision-making in real time during clinical case support.
Maintains composure, clear communication, and professionalism in high-pressure and time-sensitive situations.
Demonstrates a high level of accountability, responsiveness, and ownership in supporting team needs and overall clinical trial success.
Exercises sound business judgment and resourcefulness while working within the budgetary constraints of an early-stage company.
Stays current with relevant clinical literature, emerging technologies, and industry developments to support informed physician interactions and maintain clinical credibility.
Demonstrates computer proficiency, including experience with Microsoft Office applications such as Excel, Word, and Outlook.

Work Environment / Travel

Willingness and ability to work remotely from a home office.
Willingness and ability to travel domestically and internationally.

Compensation
The anticipated base salary range for this position is $140,000 – $160,000 annually. Actual compensation will be determined based on experience, qualifications, skills, and location. This role is also eligible for variable compensation, with target variable at 25% of total target cash, and for total target cash of $187,000-$213,000 at target performance. Plan details will be shared during the interview process. Kardion offers a comprehensive benefits package including medical, dental, and vision coverage, 401(k), and paid time off.

Equal Employment Opportunity
Kardion is an equal opportunity employer. We are committed to creating an inclusive environment for all employees and do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic under applicable law.