HOST

CESCAPHE EVENT GROUP • Part-time • Philadelphia, PA, USA • $17 - $19 / hour • 6m ago

The Host is responsible for facilitating and maintaining an atmosphere of extraordinary hospitality for our clients and guests. The Host is the first and last impression for our guests, playing a pivotal role in setting the tone for an exceptional dining experience. The Host welcomes guests with warmth and professionalism, manages reservations and seating flow, and coordinates closely with front-of-house staff to ensure seamless service throughout every shift.

ESSENTIAL DUTIES & RESPONSIBILITIES

Greeting all guests upon arrival with a genuine, friendly welcome and escort them to their tables in a timely manner
Manage the reservation system (e.g., OpenTable, Resy) and maintain an accurate waitlist during peak periods
Monitor table availability and communicate seating status to servers and management
Answer phone calls to take and confirm reservations and respond to general dining inquiries
Coordinate with the kitchen and service team to manage dining room pacing and turn times
Accommodate special requests, such as accessibility needs, dietary requirements, and celebratory arrangements
Maintain cleanliness and organization of the host stand, entrance area, and menus
Bid guests farewell and invite them to return, gathering feedback where appropriate
Assist with setting up the dining room before service and resetting it after
Assist guests with personal belongings including coats and bags
Facilitate proactive communication between the hotel, events, and restaurant operations
Demonstrates high level attention to detail and provides creative solutions to uncommon problems.
Adheres to all job relevant manuals, checklists, and standard operating procedures.

Customer Service/Guest Relations

Acts as the direct contact for the client, creating a positive relationship and memorable experience.
Answers questions and accomplishes any requests from guests regarding food, beverages, and any other event details and services.
Informs Supervisors of difficult or emotional customer situations. Makes every attempt possible to fix the situation.
Responds promptly and courteously to client and guest needs.
Observes and acknowledges client and guest needs before request is made.
Engages guests in a friendly, yet professional manner; engages guests using 5-10ft rule.
Communicate with clients and guests to assess satisfaction with experience; solicits information to ensure all needs are met.