Operations Manager

Common Justice • Full-time • New York, New York, United States • 1d ago

Common Justice builds transformative, survivor-centered solutions to violence rooted in accountability, safety, and racial equity. We grow the practice and power to displace incarceration and forge the conditions necessary to sustain transformation for people and communities. We do this through our New York City-based alternative to incarceration and services for survivors of violence, local organizing and civic engagement, narrative and culture change, and our national partnerships and training work.

About the Opportunity

The Operations Manager will support Common Justice as part of a team responsible for operations, finance, and administration. They will report directly to the Director of Operations. Due to the nature of the role and its responsibilities, this position requires in-person attendance 4 days per week at our Brooklyn office (80% in-person, 20% remote).

Responsibilities

Technology & Systems

Manage day-to-day technology operations as the primary on-site resource for staff, providing hands-on support and troubleshooting for routine issues while directing staff to the organization's outsourced IT provider for remote and more complex technical support.
Manage the relationship with the organization's IT provider, serving as the primary day-to-day liaison, monitoring service requests, facilitating communication with staff, and participating in regular vendor check-ins.
In partnership with the Director of Operations, develop and implement cybersecurity awareness and engagement initiatives, including coordinating training compliance, providing staff education, and supporting efforts designed to strengthen staff response to cybersecurity risks.
Oversee the organization’s technology equipment inventory and coordinate repairs, replacements, and routine maintenance with our IT provider and other external vendors.
Manage organizational software licenses, user accounts, and digital subscriptions.

Office Administration & Facilities

Oversee day-to-day office operations and maintain a welcoming and functional office space, including oversight of common areas, meeting spaces, office supplies, and office equipment.

Manage facilities maintenance, repairs, and office improvement projects, and serve as a primary liaison with building management.

Manage facility security operations, including administering physical access systems and serving as a primary point of contact for security partners.

Manage logistical and travel support for Board meetings, organizational events, and staff gatherings as needed.

Manage onboarding and offboarding processes for staff and interns, including technology and systems access, workspace preparation, physical office access, organizational communications, and the distribution, collection, and tracking of organizational assets.

Finance

Process approved staff and program-related purchases and payment requests in accordance with organizational policies and procedures.

Manage OMNY Card distribution, tracking, and reconciliation.
Crosstrain in finance and administrative processes and provide support as needed, serving as backup for invoice entry.
Support the continuous improvement of operational systems, procedures, administrative workflows, and documentation.

QUALIFICATIONS

Three or more years of professional experience, preferably in operations, office administration, facilities, technology support, or a related field.
Comfort using, learning, and troubleshooting technology and software platforms, including Microsoft 365 applications.
Curiosity, resourcefulness, and a willingness to learn new systems and processes.
Strong customer service orientation and ability to build positive working relationships across teams.
Strong organizational skills and attention to detail, with the ability to manage multiple priorities and follow through on tasks.
Ability to perform occasional physical tasks, including lifting and moving office supplies, equipment, and furniture, and supporting office and event setup as needed.
Dependable, proactive, and committed to maintaining a high level of professionalism and integrity.

To Apply

The salary for this position is $72,960.42 per year and is non-negotiable. We offer a competitive benefits package, including medical and dental coverage, life and long-term disability insurance, a 401(k)-retirement plan, and generous paid time off.

Candidates must be based in the New York Tri-State area. This role requires four in-office days per week.

Please submit a resume and cover letter.