Join a forward-thinking team where your strategic instincts and planning expertise will directly shape how Chase builds and scales its Commerce Payments capabilities. You'll work at the intersection of strategy and execution, partnering with senior leaders and cross-functional teams to drive outcomes that matter. This is a high-visibility role for someone who thrives in dynamic environments and wants to make a real impact on the future of digital commerce.
As a Vice President, Strategy and Planning Lead in Commerce Payments, you will sit between day-to-day execution and longer-horizon strategy — owning integrated planning, executive-ready narratives, and cross-functional alignment. You will help translate strategic priorities into an actionable roadmap and operating rhythm, connecting product, technology, analytics, finance, and partner teams to drive Commerce Payments' strategy and outcomes.
Job responsibilities
- Develop and maintain a deep understanding of the Commerce Payments product roadmap, end-to-end user experience, and core product areas
- Drive long-term product strategy and roadmap optimization, with emphasis on longer-horizon initiatives and sustained business outcomes
- Create and deliver executive-ready narratives and materials — including business reviews, strategy readouts, and leadership updates — that clearly articulate strategy, progress, trade-offs, and results
- Partner cross-functionally to maximize business value by aligning stakeholders, resolving dependency risks, and accelerating decision-making
- Own integrated planning and operating cadence: track execution, manage dependencies, maintain action logs, and provide regular progress updates to leadership
- Coordinate with Risk, Controls, Legal, and Compliance partners to maintain a strong risk and controls environment
- Establish and continuously improve best practices for stakeholder communications, planning routines, and strategy articulation
Required qualifications, capabilities, and skills
- 7 or more years of experience in product strategy, program management, product management, chief-of-staff, or strategy and planning roles with proven delivery in fast-paced environments
- Demonstrated ability to manage multiple complex initiatives simultaneously, drive clarity, and maintain momentum amid ambiguity and shifting priorities
- Strong analytical and synthesis skills with the ability to quickly distill complex inputs, structure decisions, and iterate with stakeholders as new information emerges
- Excellent written and verbal communication skills with the ability to influence across a matrixed organization
- Comfort partnering with Risk, Controls, Legal, and Compliance to ensure appropriate governance and execution discipline
- Proficiency with Microsoft Office tools (PowerPoint, Excel, Teams) and Jira/Confluence
- Bachelor's degree required
Preferred qualifications, capabilities, and skills
- Experience supporting or operating in a chief-of-staff or strategy and planning function within a large, complex organization
- Background in payments, fintech, or digital commerce
- Demonstrated experience building and scaling planning operating rhythms and governance frameworks
- Strong executive presence with experience preparing and presenting materials to senior leadership
Applicants must be authorized to work for any employer in the US. We are not able to provide immigration sponsorship or take over sponsorship of an employment visa at this time. Final job grade level and corporate title will be determined at time of offer and may differ from this posting.
Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.
We offer a broad array of credit cards to meet the needs of individuals and small businesses, including Chase-branded and co-branded cards in partnership with well-known companies and organizations. Merchant Services is a leading provider of payment, fraud and data security for companies, capable of authorizing transactions across global currencies.
