Job Description
About the role
The Whitby Hotel is looking for a hands-on, detail-oriented Maintenance Engineer to keep our guest rooms, restaurant, event spaces, and back-of-house areas running smoothly. You’ll handle day-to-day repairs, carry out preventive maintenance, and respond promptly to guest requests while maintaining Firmdale’s service and safety standards.
What you’ll do
Guest service and repairs
Respond promptly to guest maintenance requests and follow the hotel’s Do Not Disturb procedures
Troubleshoot and repair lighting, locks, TVs, phones, furniture, and plumbing fixtures in guest rooms and suites
Carry out minor painting, sanding, and drywall repairs as needed
Update work orders in HotSOS and communicate repair status to the Chief Engineer, Engineering Supervisor, and hotel management
Building systems and preventive maintenance
Complete electrical and plumbing work orders, including replacing switches and outlets and repairing sinks, toilets, valves, and drain lines
Troubleshoot and maintain HVAC, refrigeration, and kitchen equipment
Inspect boilers, chillers, air-handling units, pumps, and exhaust fans, and replace filters and belts as needed
Complete and document scheduled preventive maintenance in guest rooms and throughout the hotel
Repair and maintain hotel equipment, including vacuums and floor-cleaning machines
Safety and teamwork
Check smoke and carbon monoxide alarms on a regular schedule
Serve as an active member of the hotel’s Fire Brigade, know building exits, and respond to fire and life safety concerns
Follow safety procedures, keep work areas clear of hazards, and support teammates as needed
What we’re looking for
At least 2 years of building maintenance engineering experience, preferably in a five-star hotel
Hands-on experience with mechanical, electrical, plumbing, and general building maintenance. HVAC experience is preferred
Strong troubleshooting skills and the ability to use a Building Management System (BMS)
Ability to read and understand blueprints and schematics. Experience interpreting technical manuals is preferred
Building trade certifications or specialized training in fire safety, sprinkler and standpipe systems, or backup generators is a plus
Willingness to attend training to obtain an FDNY Fire Safety Director Certificate of Fitness
Clear communication skills and the ability to work independently and as part of a team
Flexibility to work days, evenings, nights, weekends, and holidays
Physical requirements
Ability to stand and walk throughout an eight-hour shift and to bend, kneel, crouch, climb, and move furniture and equipment
Ability to lift up to 50 pounds and lift 50–100 pounds with assistance
What we offer
Paid vacation, sick, and personal days
Health, dental, vision, and life insurance plans
Commuter benefits
Holiday staff parties and staff appreciation events
In-house uniform dry cleaning
Employee meals while on duty
