Job Title: Retail Logistics Manager
Location: Burlington, NJ – Fully onsite
Reports To: VP of Logistics & Trade
About The Job
TileBar is an innovative industry leader transforming the tile, interiors and surfaces market in the United States. As a rapidly growing company, we are redefining how homeowners and designers shop for projects. With an ambitious vision to lead the multi-billion-dollar tile category, we are seeking a proactive, service-oriented logistics professional to support our growing retail network and join our dynamic team. In this role, you will play a vital part in our growth trajectory.
The Retail Logistics Manager serves as the warehouse-based logistics partner for TileBar’s nationwide showroom network. Based in Burlington, NJ, this role manages delivery follow-through, transportation coordination, carrier performance, and operational issue resolution for showroom and residential deliveries, from shipping through final delivery.
Working closely with showroom leaders, warehouse teams, transportation partners, Sales Operations, and Resolution Specialists, you will anticipate delivery issues, coordinate timely solutions, and build scalable processes that support new showroom openings and an exceptional customer experience.
Essential Duties and Responsibilities
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other minor duties may be assigned.
Showroom Support & Retail Expansion
• Serve as the primary warehouse logistics contact for showroom leaders nationwide, providing clear delivery updates, action plans, and escalation support.
• Hold regular check-ins to review open deliveries, transportation issues, and upcoming needs; train showroom teams on delivery scheduling and return procedures.
• Partner with new showroom opening teams on delivery zones, carrier setup, sample and display logistics, and launch readiness.
Delivery & Transportation Management
• Monitor showroom and residential deliveries from shipping through final delivery across truckload-to-pool, less-than-truckload (LTL), final-mile, and parcel services.
• Coordinate with transportation teams and carriers to confirm delivery timing, service requirements, site access, and inside delivery arrangements; resolve missed pickups and delivery failures.
• Partner with Transportation to select regional, LTL, final-mile, and white-glove carriers by market and manage day-to-day showroom delivery performance, service levels, damage trends, and corrective actions.
• Coordinate approved priority shipments, shortages, and damage replacements; confirm realistic shipping commitments and track each shipment through completion.
• Review the Ship Review batch to confirm products are assigned to appropriate transit modes; evaluate packaging, pallet quality, and handling practices to reduce damage to tile, stone, and large-format products.
• Manage authorized returns from carrier pickup through warehouse receipt and inspection, documenting condition and damage and providing information needed for freight claims and credits.
Issue Resolution & Cross-Functional Collaboration
• Lead operational follow-through on late, damaged, short, or incorrect shipments, providing the designated case owner with a confirmed status, action plan, accountable party, and next update time.
• Partner with Resolution Specialists, who own client resolution cases and related claims, credits, refunds, or goodwill within approval limits, and Sales Operations Specialists, who own order administration and system updates.
• Provide timely updates showroom teams can share with designers, contractors, and homeowners, and participate directly in sensitive client conversations when needed.
• Coordinate warehouse and transportation actions and escalate commitments at risk to the VP of Logistics & Trade. Showroom sales teams retain ownership of client relationships; warehouse leadership retains staffing, safety, scheduling, and performance management responsibilities.
• Execute replacements and other remedies within established approval processes and delegated authority.
Process Improvement & Reporting
• Identify root causes of recurring delivery issues and client feedback trends; implement corrective actions that reduce repeat problems, avoidable replacements, expedited freight, and repeat handling.
• Build and maintain standard operating procedures, logistics playbooks, and escalation paths that scale with showroom growth.
• Track and report on on-time, in-full delivery, carrier performance, shipment damage, exception response times, avoidable freight costs, and showroom leader satisfaction.
• Provide the VP of Logistics & Trade with summaries of open issues, trends, and actions by showroom; recommend carrier, system, and workflow improvements.
Qualifications
The requirements listed below are representative of the qualifications necessary to perform the job.
• 5+ years of experience in warehouse operations, logistics, or distribution, including at least 2 years supporting sales, retail, or customer service teams; warehouse operations experience is required.
• Working knowledge of truckload-to-pool, LTL, final-mile delivery, parcel services, freight claims, and carrier management, including selecting and managing regional carriers across multiple markets.
• Proven ability to resolve shipment exceptions and operational escalations with timely, clear communication.
• Experience coordinating across multiple locations, teams, and stakeholders.
• Strong Excel or Google Sheets skills and experience using ERP, warehouse management (WMS), or transportation management (TMS) systems.
• Bachelor’s degree in Supply Chain, Business, or a related field, or equivalent experience.
• Experience with tile, stone, flooring, building materials, or other heavy and fragile products is preferred.
• Experience supporting expanding retail or showroom networks, building SOPs and corrective-action programs, and serving designer, contractor, or trade customers is preferred.
Skills & Competencies
• Strong ownership and follow-through, with the ability to manage priorities and drive operational issues to closure.
• Sound judgment, root-cause problem solving, and the ability to make decisions under pressure.
• Clear written and verbal communication with warehouse teams, field teams, carriers, and senior leaders.
• Collaborative approach and a strong understanding of how shipments move from warehouse to carrier to job site.
Additional Requirements
• Fully onsite at TileBar’s NJ3 warehouse in Burlington, NJ, with a mix of office and warehouse floor time and the ability to walk the warehouse and inspect products and shipments.
• Travel up to 25% to showrooms, including support for new showroom openings.
• Ability to support locations across multiple time zones, with occasional early or late availability during peak periods and delivery escalations.
Talent Standards for Success
At TileBar, how we work matters as much as what we achieve. In this role, success will also be measured by how consistently you demonstrate TileBar’s five Talent Standards.
Results Ownership & Accountability
Takes ownership of responsibilities and outcomes, communicates proactively, manages commitments and deadlines responsibly, follows through, and addresses risks or issues that may impact results.
Collaboration & Team Contribution
Works well with others, supports team and company goals, shares information appropriately, and builds productive relationships with colleagues, leaders, and cross-functional partners.
Organizational Mindset
Understands how individual work, decisions, and priorities affect other people, teams, customers, and the broader company.
Balances role-specific responsibilities with what supports the best overall outcome for TileBar.
Adaptability & Continuous Improvement
Adapts to changing priorities, learns new ways of working, remains open to feedback, and looks for opportunities to improve processes, outcomes, and how work gets done.
Judgment & Problem Solving
Uses critical thinking and sound judgment to solve problems, manage priorities, make informed decisions, and know when to act independently, involve others, or escalate.
Benefits
At Soho Studio/TileBar, each eligible employee receives a competitive total compensation package including Medical, Dental, Vision, Life Insurance, and Short-Term Disability in addition to a Company match on 401K, and Free Weekly Lunch. Our employees also receive Paid Time Off (PTO), Holidays, and Personal Days.
Compensation
$100,000 – 110,000 per year
Actual compensation is based on multiple factors that are unique to each candidate, including but not limited to skill set, level of relevant experience, and specific work location. Salary ranges for positions based in other locations may differ based on the cost of labor in that location.
At TileBar, we are committed to fostering a workplace that embraces and celebrates diversity, equity, and inclusion. We believe that a diverse and inclusive workforce not only enhances our ability to innovate and succeed but also creates a more enriching and supportive environment for our employees.
TileBar is an equal opportunity employer and welcomes applications from all qualified individuals, regardless of their race, color, religion, gender, sexual orientation, gender identity or expression, national origin, genetics, age, disability, or veteran status.
