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IT Desktop Support Liaison

Alliance Health System • Full-time • Aberdeen Township, New Jersey, United States • $55k - $65k / year • 4d ago

IT Desktop Support Liaison

Department: IT

Employment Type: Full Time

Location: Headquarters - Matawan

Reporting To: William Sirico

Compensation: $55,000 - $65,000 / year

Description

Job Requisition: IT Desktop Support Liaison

Position Summary

The IT Desktop Support Liaison is the hands-on, face of IT for employees supporting Alliance across our 9 field locations and headquarters. This role owns the new-hire technology experience, so every employee has a configured device, working accounts and the right access on day one.

The Liaison configures and deploys laptops and desktops, resolves hardware and software issues in person and remotely, and serves as the bridge between site staff and the central IT team. The ideal candidate is a strong troubleshooter, a clear communicator with non-technical users, and comfortable spending time on the road.

Key Responsibilities

New Employee Onboarding

Coordinate with HR and hiring managers to prepare devices, accounts, email, and system access before each new hire's start date
Deliver day-one technology orientation: device setup, MFA enrollment, printing, collaboration tools and how to request IT help
Manage offboarding: recover equipment, wipe and reissue devices, and confirm access is removed
Maintain onboarding checklists and continuously improve the new-hire IT experience

Laptop and Desktop Configuration

Image, configure, and deploy new laptops, desktops, docking stations, monitors and peripherals to company standards
Enroll devices in endpoint management (e.g., Microsoft Intune / Autopilot, SCCM) and apply security baselines
Migrate user data, profiles and settings during hardware refreshes and replacements
Maintain accurate asset inventory and spare-equipment stock at headquarters and each site

Hardware and Software Support

Serve as Tier 1–2 support for desktops, laptops, printers, mobile devices, conference-room AV and peripherals
Install, update and troubleshoot operating systems and business applications
Diagnose basic network connectivity issues (LAN, Wi-Fi, etc.) and escalate to infrastructure teams as needed
Log, prioritize, update and close tickets in the service desk system within SLA
Write and maintain knowledge-base articles and how-to guides for end users

Site Liaison and Travel

Visit headquarters and all 9 sites on a regular rotation to provide in-person support
Act as an IT point of contact for site managers; gather needs, report recurring issues and communicate IT changes
Support site moves, adds and changes, equipment refresh projects and technology rollouts
Respond on-site to urgent issues that cannot be resolved remotely

Required Qualifications

3–5 years of desktop support, field support or IT service desk experience in a corporate, multi-site environment
Hands-on experience imaging, configuring and deploying Windows 10/11 laptops, MacBooks, and desktops
Working knowledge of Microsoft 365, Active Directory / Entra ID account administration and endpoint management tools
Proven ability to troubleshoot hardware, software, printers, mobile devices and basic networking
Experience with a ticketing system (e.g., ServiceNow, Jira Service Management, Freshservice)
Strong customer service skills; able to explain technical issues clearly to non-technical staff
Self-directed and organized; able to manage priorities across multiple locations with minimal supervision
Valid driver's license, clean driving record and reliable transportation
Ability to lift and carry up to 50 lbs (computers, monitors, peripherals)
High school diploma or equivalent required

Preferred Qualifications

Associate's or bachelor's degree in Information Technology or a related field
CompTIA A+, Network+ or Microsoft 365 Certified: Endpoint Administrator Associate
Experience with Intune / Autopilot zero-touch provisioning
macOS and iOS / Android device support experience
Experience supporting conference-room AV and VoIP phone systems
Prior experience running hardware refresh or technology rollout projects

Travel and Working Conditions

Regular travel between headquarters and 9 sites, estimated at 30-40% of working time
Personal vehicle use with monthly travel stipend per company policy, or company vehicle
Standard schedule Monday–Friday, 8:00 AM–5:00 PM ET; occasional early, late or weekend work for deployments and urgent issues
Work involves standing, bending, crawling under desks and lifting equipment

Background Check Requirement: Employment is contingent upon the successful completion of a background check, which may include verification of employment history, education, criminal records, and other relevant information as permitted by law.