At AlixPartners, we solve the most complex and critical challenges by moving quickly from analysis to action when it really matters; creating value that has a lasting impact on companies, their people, and the communities they serve. By understanding, respecting, and honoring the needs of our employees, clients, and communities, AlixPartners actively promotes an inclusive environment. We strongly believe in the value that diversity brings to our experiences and are committed to the perpetual enhancements of initiatives, policies, and practices. We hold ourselves accountable by providing the space for authenticity, growth, and equity for everyone.
Location: on-site New York, NY (TEMP)
What you’ll do
Are you a customer service minded individual who feels a sense of accomplishment and reward when your to-do lists are checked off and complete at end of the day? The ideal candidate will be a reliable professional who is comfortable communicating and interacting with both internal and external clients and who is able to manage a variety of office support tasks and work diligently in an organized and efficient manner. Support includes screening and directing calls, answering questions about the organization, greeting guests, announcing visitors to appropriate personnel, and providing administrative support to staff members.
The Office Services Professional role reports to the Office Services Manager and is part of the New York office administrative support team. Working hours are 8:30 AM – 5:30 PM, Monday through Friday, with occasional overtime. Paid relocation and benefits are not available for this temporary position. Position may be considered for temp-to-hire.
- Answer main phone line; determine purpose of calls and forward calls to appropriate personnel or department; answer questions about the firm and provide callers with address, directions, and other information.
- Serve as “concierge” for the office: Greet guests, determine nature of business, review health & safety protocols and announce guests to appropriate personnel.
- Authorize guests’ access to the office and issue office access cards when required.
- Accept deliveries and notify appropriate staff in a timely manner.
- Assist in the coordination of catering services, including ordering, delivery management, and setup for internal meetings and external guest engagements.
- Assist staff at various levels with administrative duties as requested.
- Assist other office services team members in down time.
- Schedule meetings and book conference rooms/offices.
- Create and edit correspondence, files, and indexes.
- Provide data input support.
- Update/maintain office phone list.
- Maintain clean reception area.
- Balance multiple priorities by considering risk, importance, urgency, political impacts, and other linkage.
- Additional responsibilities as identified; This description is not designed to encompass a comprehensive listing of required activities, duties, or responsibilities.
What you’ll need
- High School Diploma or equivalent required; college degree is a plus
- Minimum one (1) year receptionist experience; professional services firm preferred
- Minimum one (1) year administrative experience preferred
- Exceptional customer service and interpersonal skills required with the ability to interact and communicate effectively and professionally with internal and external customers at all levels
- Proficiency in Microsoft Word, Excel, and PowerPoint
- Must be flexible and adaptable when procedures change, or urgent situations arise
- Resourceful with common sense and proven problem-solving skills
- Ability to be discreet and handle confidential, sensitive information
- Ability to work independently to deliver accurate, timely work with professionalism, accountability, and high attention to detail.
- Demonstrated organizational skills in managing individual priorities and adapting to changing needs with minimum guidance
- Comfortable leveraging firm-approved AI tools and technology to support day-to-day work efficiencies, streamline tasks, and enhance productivity.
- Professional communication skills both verbally and written in English with the ability to deliver clear messages and collaborate effectively within and across teams.
- Openness to feedback and a commitment to continuous improvement.
- Professional attire/presence.
- Ability to lift a minimum of 15 pounds.
- Core working hours are generally 8:30 AM – 5:30 PM, Monday - Friday; willingness to work outside of normal U.S. business hours as business needs arise.
- Ability to work full time in an office and remote environment; physically able to sit/stand at a computer and work in front of a computer screen for significant portions of the workday.
- Must become familiar with, and promote and abide by, our Core Values as defined by the AlixPartners’ Code of Conduct and foster an inclusive environment with people at all levels of an organization.
MUST BE CURRENTLY AUTHORIZED TO WORK IN THE UNITED STATES. NO VISA OR IMMIGRATION SPONSORSHIP FOR THIS ROLE, NOW OR IN THE FUTURE. (e.g., H-1B, STEM OPT, TN, etc.)
The hourly range for this role takes into account a number of factors and is between $29/hr. - $34/hr..
AlixPartners is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or disability. AlixPartners is a proud Gold-Level award-winning Veteran Friendly Employer.
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